Reasons to work in a call center

Bilingual interviewers, team leaders and supervisors—the classified ads are full of them! Call centre professionals are never out of work. Looking for a job? Do recruiters’ proposals sound good but you’re still not sure whether you should apply? Here are some good reasons for going ahead. (read more)

To call or to be called, that is the question

When people call customer service, it's because they have a need: they want to buy something, get information, repair a product or make a claim. Conversely, when a representative contacts a prospect, there is not necessarily a need, and the people contacted are not always familiar with the product they are being presented... (read more)

Professional development and training in a call center

The call centre sector is well known for its promotion opportunities. In most such companies, former call centre agents hold management positions. This is the case at CAA Québec, the venerable roadside assistance organization. Anne-Marie Battista, in charge of recruiting at the Montreal call centre, shares her thoughts about jobs in the call centre field. (read more)