HVAC Customer Service Representative

Job summary

Respond to customer inquiries, coordinate HVAC installations and service appointments, maintain accurate customer and service records, and communicate scheduling updates. Coordinate with technicians and operations teams, follow up after service visits, and help resolve customer concerns through to completion.

Job details

Location: Corner Brook, NL Job Type: Full-Time Industry: Heating, Cooling & Home Electrification About Us 1Click Energy Solutions is Canada's leading home electrification company helping homeowners across Newfoundland and Labrador improve their home comfort and energy efficiency. Through our network of local HVAC and electrical professionals, we deliver reliable heating and cooling solutions backed by quality service and customer care. We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team in Corner Brook. If you enjoy helping people, solving problems, and keeping things running smoothly in a fast-paced environment, we want to hear from you! About The Role As a Customer Service Representative, you will be a key point of contact for our customers, helping coordinate service calls, manage appointments, answer inquiries, and ensure homeowners receive a positive experience from start to finish. You will work closely with technicians, installers, and internal operations teams to coordinate daily activities and resolve customer concerns efficiently. Key Responsibilities Answer incoming customer calls, emails, and service inquiries in a professional and timely manner. Schedule and coordinate heat pump installations, maintenance appointments, and service calls. Communicate with customers regarding appointment confirmations, scheduling changes, and technician arrival times. Maintain accurate customer records, service notes, and appointment details in company software. Coordinate with technicians and field teams to ensure efficient scheduling and job completion. Follow up with customers after installations and service visits to ensure satisfaction. Assist with resolving customer concerns, complaints, and service-related issues. Track outstanding service requests and ensure issues are followed through to completion. Support general administrative and operational tasks as required. Help maintain a high standard of customer service and represent the company professionally. Qualifications Previous experience in customer service, administration, dispatch, or scheduling is an asset. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to multitask, prioritize competing demands, and work in a fast-paced environment. Comfortable using computers, email, spreadsheets, and customer management software. A positive attitude, willingness to learn, and a proactive approach to problem-solving. Ability to work independently while contributing to a team environment. Experience in HVAC, heating and cooling, home services, or construction is considered an asset, but is not required. Training will be provided to the right candidate. What We Offer Competitive compensation based on experience. Full-time, stable employment with a growing company. On-the-job training and opportunities to develop new skills. A supportive team environment. Opportunities for growth as the business expands. The opportunity to contribute to improving home comfort and energy efficiency throughout Newfoundland and Labrador. Who We're Looking For We're looking for someone who takes ownership of their work, communicates clearly, and genuinely enjoys helping customers. The ideal candidate is dependable, adaptable, and willing to take initiative rather than simply checking tasks off a list. If you're organized, customer-focused, and ready to join a growing team in the heat pump industry, we encourage you to apply!

What you’ll do

Respond to customer inquiries, coordinate HVAC installations and service appointments, maintain accurate customer and service records, and communicate scheduling updates. Coordinate with technicians and operations teams, follow up after service visits, and help resolve customer concerns through to completion.

Requirements

Previous experience in customer service, administration, dispatch, or scheduling is an asset, but HVAC industry experience is not required and training is provided. Candidates should have strong communication and organizational skills, attention to detail, computer proficiency, and the ability to multitask, solve problems, and work independently and as part of a team.

Benefits

• On-the-Job Training
• Opportunities for Skill Development
• Supportive Team Environment
• Growth Opportunities

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• email · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Organization
• Attention to Detail
• Multitasking
• Prioritization
• Appointment Scheduling
• Dispatch Coordination
• Problem-Solving
• Customer Relationship Management
• Recordkeeping
• Email
• Spreadsheet Use
• Teamwork
• Initiative

Job areas

• Customer Service & Support
• Administrative
• Trades
• Energy