Customer Service Representative

Job summary

The representative will manage high volumes of inbound and outbound calls to identify customer needs, book appointments, and gather feedback. They are responsible for maintaining accurate records in the CRM database while meeting personal and team performance targets.

Job details

Now Hiring: High-Energy Customer Service Representative – Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We’re looking for a high-energy, goal-driven Customer Service Representative to join our dynamic team! In this role, you'll be the driving force behind new opportunities—connecting with potential customers, building strong relationships, and fueling the pipeline that powers our success! Location: 2200 Eagle St N, Cambridge ON Compensation: $45,000.00 per year What You Will Be Doing: Manage a large number of outbound and inbound calls in a timely manner on a daily basis Complete a series of questions with the customer to determine how their purchase was, and any additional feedback they have that could help us improve our service moving forward Understanding the buyer experience Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, and book appointments Build sustainable relationships and engage customers by going the extra mile Keep records of conversations in our call center database (CRM) in a comprehensible way Meet personal/team qualitative and quantitative targets What You Bring to the Table: Outbound and/or Inbound call center experience is preferred Track record of accomplishing targets Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multitask, set priorities, and manage time effectively High school diploma Fluent in English (verbal and written) High energy Motivated So why work for us? The 401 Group of Companies is privately owned and 100% Canadian 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub" A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks. Personalized coaching, mentoring, and training focused on both individual growth and team success. Empowering you to grow with meaningful career path planning and advancement opportunities. Health & wellness benefit enrollment opportunities Employee referral bonus opportunities Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar. Perkopolis Enrollment On-site Parking The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless! This posting reflects a current and active opening. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

What you’ll do

The representative will manage high volumes of inbound and outbound calls to identify customer needs, book appointments, and gather feedback. They are responsible for maintaining accurate records in the CRM database while meeting personal and team performance targets.

Requirements

Candidates should have previous call center experience and strong verbal communication skills with an ability to multitask effectively. A high school diploma is required, along with a motivated, high-energy approach to achieving sales and service goals.

Benefits

• Health and wellness benefit enrollment • Employee referral bonus • Exclusive employee pricing on automotive parts and service • Discount at Blackshop Restaurant and Wine Bar • Perkopolis enrollment • On-site parking • Personalized coaching and mentoring • Training and career path planning

Listed skills

• Time management · Preferred
• Customer service · Preferred
• adaptability · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Outbound calling
• Inbound calling
• Sales
• Relationship building
• Active listening
• Communication skills
• CRM software
• Multitasking
• Time management
• Data entry
• Goal setting
• Adaptability
• Conflict resolution
• Lead generation
• Inbound Calls
• Automotive Finance
• Energetic
• Record Keeping
• Growth Mindedness
• Benefits Enrollment Processes
• Active Listening
• Customer Relationship Management
• Management
• Call Center Experience
• Customer Service
• Communication
• Disabilities
• English Language
• Mentorship
• Motion Planning
• Coaching
• Restaurant Operation
• Time Management
• Verbal Communication Skills
• Setting Appointments

Job areas

• Customer Service & Support
• Sales
• Retail
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives