Customer Service Representative

A.C.T. Equipment Sales Ltd. is a leading Canadian supplier of industrial cutting tools and abrasives. In 2023, A.C.T. joined PTSolutions, a division of Berkshire Tool Supply Group (BTSG), one of the largest industrial distributors in North America. This partnership strengthens our ability to deliver expanded product offerings, enhanced service, and innovative solutions to support our customers' growth. We are currently seeking an Inside Sales/Customer Service Representative to join our growing team. In this role, you will support customers by providing product information, resolving issues, and coordinating with internal teams to deliver an exceptional customer experience. We provide comprehensive training and are looking for someone who is detail-oriented, customer-focused, and eager to learn. Position Responsibilities: · Process customer orders, changes, and returns according to established department policies and procedures. · Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received. · Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email. · Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution. · Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations. · Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified. · Other duties as assigned. Qualifications: · Excellent communication skills including verbal, written, and interpersonal are required · Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams · Strong problem solving and deductive reasoning skills · Customer-centric attitude and a desire to grow with & contribute to customer-focused company · Must have the ability to establish rapport and build demand over the phone · Ability to multi-task, prioritize, and manage time effectively · Ability to work with cross-functional teams to achieve company goals · Must have experience with Machine Shop and/or Fabrication cutting tools and abrasives products Most qualified candidates will have: · 2+ years of experience in Customer Service · Knowledge of cutting tools This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company. This position is based in our Edmonton, AB facility, so only candidates residing in Edmonton and surrounding areas will be considered. This position does not offer remote work possibilities. Must be legally entitled to work in Canada. Apply Now: Apply though LinkedIn or Email your resume to: [email protected] using subject line Edmonton CSR We thank you in advance for your interest. To ensure the best use of your time and ours, only applicants with the proper qualifications will be contacted.

Process customer orders, returns, and quotes while providing accurate product information and resolving customer issues. Collaborate with internal sales teams to meet service expectations and identify new sales opportunities.

Candidates must have experience with machine shop or fabrication cutting tools and abrasives, along with proficiency in Microsoft Office. Most qualified candidates will possess over 2 years of customer service experience and specific knowledge of cutting tools.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales
• Order Processing
• Problem Solving
• Microsoft Outlook
• Microsoft Excel
• Microsoft Teams
• Communication Skills
• Time Management
• Relationship Building
• Deductive Reasoning
• Multi-tasking

• Customer Service & Support
• Sales
• Manufacturing

Minimum experience

2+ years

Apply by

Feb 22, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available