We are a social enterprise enabling healthcare equality for all.
Toronto, Ontario
Accerta is a Canadian-owned and operated GovTech company dedicated to serving Canadian public sector and governments through innovative technology and people-first solutions. We are committed to building partnerships and supporting continuous learning and collaboration with Indigenous communities. For over 60 years, we have partnered exclusively with government and public sector organizations to deliver secure, scalable, and citizen-centered platforms that improve access to essential services. Our expertise includes program administration, intake and eligibility management, provider registration, claims adjudication, payment processing, and omni-channel contact centre operations. Through digital transformation and advisory services, we help governments modernize service delivery by replacing outdated, paper-based processes with secure digital workflows that enhance efficiency, accessibility, and compliance. Visit us at www.accerta.ca.
Hybrid · Toronto
Provide daily leadership to a bilingual contact centre team, ensuring high-quality service delivery in both English and French across multiple channels. Focus on coaching staff, monitoring KPIs, and managing escalated client inquiries to maintain operational efficiency.
Hybrid · Toronto
The role involves entering and adjudicating dental applications, claims, and predeterminations while maintaining eligibility databases. The representative will also support account service operations and assist with Dental Plan Design activities.
Hybrid · Toronto
Provide high-quality bilingual customer service across phone, chat, and email to support access to social programs. Manage client inquiries, document interactions in the CRM, and resolve complex issues while adhering to privacy protocols.