Contact Center | Customer Experience | Digital Workplace
Toronto, ON
Since 1993, Activeo provides Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration. Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centers, web channels and an overall integrated Customer strategy. Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact center performance. Activeo helps its Customer to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by : - Optimizing their customers interactions > Structuring the Customer journey - Improving their Customers experience > Listing the Voice of Customer - Monitoring quality and performance > Improving Customer Service Performance
Remote · Canada
Lead client workshops to gather and document business and functional requirements, map current and future processes, and design contact flows for contact centre solutions. Coordinate with delivery and technical teams to validate solutions, communicate approved requirements, and plan and execute user acceptance testing.