Superviseur, centre d’appels
- Laval, QC
- On-site
- Posted Sep 8, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 3+ years
- Apply by
- Oct 8, 2026
- Posting language
- French
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow.
Job details
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow. Candidates must be bilingual in French and English with at least 3 years of experience in a similar role. Additionally, 2 years of team management experience in a goal-oriented environment is required.
What you’ll do
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow.
Requirements
Candidates must be bilingual in French and English with at least 3 years of experience in a similar role. Additionally, 2 years of team management experience in a goal-oriented environment is required.
Benefits
- Competitive salary
- Annual bonus
- Group insurance after 3 months
- Group RRSP with employer contribution up to 3.5%
- Career advancement opportunities
- Exclusive employee discounts on parts
- Free on-site coffee
- Free on-site parking
Listed skills
- Process Optimization · Preferred
- Quality assurance · Preferred
- Reporting · Preferred
- Coaching · Preferred
- Team Leadership · Preferred
- Performance Monitoring · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Call Center Management
- Team Leadership
- Performance Monitoring
- Coaching
- Mentoring
- Staff Scheduling
- Quality Assurance
- Bilingualism (French-English)
- Reporting
- Process Optimization
- Employee Evaluation
Job areas
- Customer Service & Support
- Management & Leadership
- Manufacturing
- Environmental & Sustainability