Customer Service Representative

Job summary

The Customer Service Representative manages the end-to-end coordination of orders from purchase order through delivery while serving as the primary point of contact for customers. Additionally, the role supports the marketing and events team with administrative tasks and design work.

Job details

POSITION SUMMARY The Customer Service Representative owns the day-to-day coordination of orders from purchase order through delivery. This role is the customer's consistent point of contact after the sale — keeping projects on track, communicating proactively about status and timelines, and ensuring the customer hears about any change from Air Wise as they happen. The Customer Service Representative will also be assisting the marketing and events team with administrative tasks and design work. KEY RESPONSIBILITIES Own coordination of active orders from PO through production and delivery, keeping each on track against commitments. Serve as the day-to-day point of contact for customers after the sale — responding promptly and keeping them informed. Proactively communicate order status, lead times, and any changes to delivery dates before they become a problem for the customer. Maintain complete and accurate order information in the CRM through the full order-to-delivery cycle. Have an understanding of business administration and work daily in the Microsoft Suite Understanding of marketing principals, design and social media Support the Sales and Estimating Team by handling the coordination and communication detail, freeing them to focus on relationships and growth. Coordinate closely with Estimating, Engineering, and the plant to relay accurate status and surface issues early. Help ensure a smooth transition into warranty and post-delivery support. KEY PERFORMANCE INDICATORS Response time: speed and consistency of replies to customer inquiries and updates. Proactive-notice rate: delivery-date changes communicated to the customer before the committed date, not after. Order accuracy: orders coordinated to delivery with complete information and no avoidable errors. Customer satisfaction / health: positive account health and feedback on the post-sale experience. CRM accuracy: order records kept complete and current through delivery. QUALIFICATIONS & EXPERIENCE 2+ years in customer service, order management, project coordination, or account support, ideally in manufacturing, construction, or a technical field. Strong CRM and organizational skills with a high standard for accuracy. Excellent written and verbal communication; comfortable being the customer-facing voice. Experience with Marketing principals, design and social media Able to juggle many active orders and priorities without losing track. Calm, solutions-focused approach to problems and changes. COMPETENCIES & ATTRIBUTES Customer-first mindset Proactive communicator who gets ahead of problems. Organized and reliable across many moving parts. Collaborative connector across internal teams.

What you’ll do

The Customer Service Representative manages the end-to-end coordination of orders from purchase order through delivery while serving as the primary point of contact for customers. Additionally, the role supports the marketing and events team with administrative tasks and design work.

Requirements

Candidates must have at least 2 years of experience in customer service, order management, or project coordination, preferably within manufacturing or construction. Strong proficiency in CRM software, Microsoft Suite, and excellent communication skills are required.

Listed skills

• Project Coordination · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Management
• Project Coordination
• CRM
• Microsoft Suite
• Marketing
• Design
• Social Media
• Communication
• Problem Solving
• Organizational Skills
• Account Support
• Administrative Functions
• Customer Relationship Management
• Business Administration
• Sales
• Key Performance Indicators (KPIs)
• Order Management Systems
• Timelines
• Verbal Communication Skills
• Coordinating
• Customer Inquiries

Job areas

• Customer Service & Support
• Sales
• Marketing
• Administrative
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives