We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Remote · Canada
The agent will record detailed call information for auditing and reporting while maintaining accurate customer records. They will also assist customers in resolving product issues and identify opportunities to introduce new or enhanced services.
Remote · Canada
The agent will assist customers via phone and email to resolve product or service issues while maintaining accurate customer records. They will also identify opportunities to introduce customers to new or enhanced services.