Everforth Apex Systems, part of the Everforth ™ Network, is a leading global technology services company specializing in customizable industry-specific solutions that turns digital vision into real-world results. We provide end-to-end services across strategy, transformation, and managed services, with expertise in application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Our alliances with leading technology providers enable us to bring cutting-edge capabilities to clients across more than 70 markets in North America, Europe, and India. 📈 Everforth Apex is a part of the commercial segment of Everforth™ (NYSE: EFOR) Everforth Family of Brands: Everforth™ is a global technology and digital engineering company helping commercial enterprises and government agencies Adapt and Thrive™. We combine trusted expertise, AI-enabled solutions, and adaptive delivery to drive measurable outcomes at scale. 🔗 Everforth.com
Hybrid · Toronto
Develop and maintain operating model and service transition artifacts, including process definitions, runbooks, ServiceNow documentation, readiness trackers, and decision logs. Gather and validate operational data, support workshops and stakeholder coordination, and track transition activities across releases.
Hybrid · Toronto
Own the target operating model and transition of a large-scale cloud contact centre migration into the existing operations team, including service management, organizational design, readiness, governance, and ServiceNow updates. Build the run-cost and resourcing model, coordinate knowledge transfer and service acceptance, and ensure operational ownership is established across releases without taking on ongoing production operations.