One in four women say they have experienced inappropriate sexual behaviour at work, according to Statistics Canada’s Survey of Sexual Misconduct in the Workplace. The study, released in early August 2021, reveals that harassment is still very much in the workplace, even in the age of the # MeToo movement. Inappropriate comments, dirty jokes, unwanted […]
Rather than replacing humans, artificial intelligence has the potential to improve call centre employees and make them more relevant and effective. Here’s how. Call centre robots can quickly answer specific questions, to the great satisfaction of the customer who independently uses this service. With a few clicks and a few numbers pressed on the phone […]
