Bilingual Customer Service Representative

Job summary

Manage client relations and departmental order workflows, including processing critical re-orders for a national client base. Represent the company professionally and contribute insights to improve customer service standards.

Job details

Job description: Avon Security is Canada’s premier identification solutions provider, trusted by over 25,000 national clients ranging from emerging startups to enterprise organizations with over 300,000 employees. As our organization evolves, we are seeking a polished, articulate, and highly focused Bilingual Customer Service Specialist to manage client relations and departmental order workflows from our quiet, professional corporate office in Vaughan, ON. This is an exceptional opportunity for a career-minded professional who thrives in a structured, focused corporate setting and takes pride in delivering flawless execution. The Opportunity: Professional Impact & Stability Direct Impact: You will serve as a vital ambassador for our premier brand, overseeing the processing of critical re-orders and ensuring seamless operational continuity for our vast client base. Refined Environment: Work alongside a dedicated, professional team in a calm, collaborative, and organized office culture that values focused execution over noise. Room for Influence: In this role, your strategic insights are highly valued; you will actively contribute to the ongoing refinement of our customer service standards. Your Professional Profile Bilingual Fluency: Complete professional proficiency in both English and French (written and spoken) is strictly required to effectively serve our diverse national portfolio. Proven Experience: A minimum of three (3) years of successful experience navigating a structured corporate office environment. Educational Foundation: A completed University Bachelor’s Degree is required to ensure the analytical and communication skills necessary for our clientele. Technical & Precision Skills: Advanced mastery of the MS Office Suite is required. Experience with QuickBooks is considered a significant asset. Operational Excellence: Exceptional multitasking, prioritization, and a natural, unwavering attention to detail. Compensation & Executive BenefitsWe offer a structured and highly competitive remuneration package that recognizes the true value of your expertise: Base Salary: $60,000.00 – $70,000.00 per year (commensurate with experience) Comprehensive Health & Dental Care Extended Health & Vision Insurance Life Insurance Protection Paid Time Off (Vacation & Personal Days) Work Arrangement: Full-time, fully in-person role at our Vaughan corporate office. If you are ready to elevate your career with an industry leader that values professionalism and precision, please include a Cover Letter with your application. Benefits: Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care Work Location: In person

What you’ll do

Manage client relations and departmental order workflows, including processing critical re-orders for a national client base. Represent the company professionally and contribute insights to improve customer service standards.

Requirements

Requires at least three years of experience in a structured corporate office, a completed bachelor's degree, and professional fluency in written and spoken English and French. Candidates must have advanced Microsoft Office skills, strong multitasking and prioritization abilities, and exceptional attention to detail; QuickBooks experience is an asset.

Benefits

• Casual Dress
• Company Events
• Dental Care
• Extended Health Care
• On-Site Parking
• Paid Time Off
• Vision Care
• Life Insurance

Listed skills

• Customer service · Preferred
• client relations · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• written communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Fluency
• Customer Service
• Client Relations
• Order Processing
• Multitasking
• Prioritization
• Attention to Detail
• Microsoft Office
• QuickBooks
• Written Communication
• Verbal Communication
• Process Improvement

Job areas

• Customer Service & Support
• Administrative
• Security & Safety