Customer Service Representative - Lebeau

Job summary

Manage administrative tasks that help the service centre run smoothly, deliver a positive customer experience, and identify opportunities to improve store performance. Coordinate with insurance partners, clean vehicle interiors and windows, assist with minor windshield repairs, and shuttle vehicles to and from the repair shop.

Job details

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. Ready to tap into your best and drive your career forward? Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. If you want an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from you. We welcome applications from everyone, are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue that makes things run seamlessly. You will work closely with a supportive team and collaborate to solve problems. If you are looking for stimulating work that makes an impact, this is the perfect place to start your career. Your role at a glance: Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day. You will continue to make a difference by: Completing the administration required to make the Service Centre run seamlessly. Adding value to the customer and identifying opportunities to boost the store’s performance. Working with our insurance partners to help customers get the best value for their money. Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!) Shuttling vehicles to and from the repair shop. Who you are: You value building relationships with customers and your teammates. You have experience in helping people whether it’s in retail, hospitality, or tourism. No formal education is required – we provide on-the-job training! Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area. Why Belron Canada will bring out your best: You will be able to see the results of your work and are given the opportunity to try new things. Forget unpredictable schedules and long hours. We have a life and know you have one too. Our comprehensive benefits and pension package starts on your first day of employment. We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members. Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate. If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

What you’ll do

Manage administrative tasks that help the service centre run smoothly, deliver a positive customer experience, and identify opportunities to improve store performance. Coordinate with insurance partners, clean vehicle interiors and windows, assist with minor windshield repairs, and shuttle vehicles to and from the repair shop.

Requirements

Applicants should have experience helping people, such as in retail, hospitality, or tourism, and value building relationships with customers and teammates. No formal education is required; on-the-job training is provided, and a valid Class 5 driver's license and ability to work at different locations within the specified geographic area are required.

Benefits

• Comprehensive Benefits Package • Pension Package • On-The-Job Training • Advancement Opportunities • Training And Skill Development

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Administrative Support
• Problem Solving
• Retail Experience
• Hospitality Experience
• Tourism Experience
• Insurance Partner Coordination
• Vehicle Cleaning
• Windshield Repair Assistance
• Vehicle Shuttling
• Teamwork
• Driving

Job areas

• Customer Service & Support
• Administrative
• Transportation
• Retail