Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
Halifax, NS
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
Remote · Halifax, Nova Scotia, Canada
Provide accurate, respectful, and empathetic customer support in a high-volume service environment, helping customers with questions and concerns related to health, benefits, and finances. Meet service, quality, and schedule expectations while adapting to digital tools and processes and contributing to a collaborative team.
Remote · Canada
Provide respectful, accurate, and empathetic customer service in a high-volume, fast-paced environment. Navigate multiple digital systems simultaneously to resolve member inquiries regarding health, benefits, and finances.