Customer Service Representative

Job summary

Engage customers at live events and retail locations, provide professional service, recommend suitable offers, answer questions, resolve concerns, and guide customers through sign-ups or purchases. Maintain presentable event spaces, work with the team to meet customer and sales goals, record customer information, share feedback, and represent client brands professionally.

Job details

Do you love helping people and making every customer interaction a great one? Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA. You'll speak with customers face to face every day, answer their questions, introduce offers that suit their needs and make sure everyone leaves with a positive experience. This role is a great next step if you've worked in retail, hospitality, restaurants, a call centre or as a brand ambassador, or if you're a student or graduate looking for an entry-level role where you can build strong customer service and sales skills. No previous experience is needed. We provide full training and ongoing coaching. About Boomerang Boomerang is an experiential marketing company that connects brands with customers through live events and face-to-face engagement. Our campaigns succeed because our people deliver genuine, professional and memorable customer experiences. We're an energetic, supportive team that invests in developing our people. Key Responsibilities Greet and engage customers at live events, pop-ups and retail locations Provide friendly, knowledgeable and professional customer service Listen to customers' needs and recommend offers, products or services that suit them Answer questions clearly and resolve concerns with patience and confidence Guide customers through the sign-up or purchase process accurately Build rapport quickly and create a welcoming experience for every customer Keep event spaces, stands and displays organized and presentable Work with your team to meet daily customer and sales goals Record customer information accurately and share feedback with your team leader Represent our clients' brands professionally at all times Skills & Qualities We're Looking For Excellent customer service skills: you genuinely enjoy helping people and going the extra mile Strong people skills: warm, approachable and comfortable talking with all kinds of customers Clear communication: confident explaining information simply and positively Active listening: able to understand what customers need and respond thoughtfully Problem-solving: calm under pressure and good at finding solutions Student mindset: curious, coachable, open to feedback and keen to keep learning Positive, resilient attitude in a fast-paced, busy environment Team player who supports colleagues and shares wins Reliable, punctual and professional in appearance and approach Experience That's a Plus (But Not Required) Customer service, retail, hospitality, front desk, reception or call centre experience Brand ambassador, event staff or promotional work Any role involving working directly with the public, including volunteering, student clubs or sports teams What Boomerang Offers $42,000 – $47,550 CAD per year, paid weekly, with commission and performance bonuses Fully paid training in customer service, communication and sales Ongoing coaching and one-to-one mentoring Clear progression into senior representative, team leader, trainer and management roles A fun, social and supportive team culture Team events, incentives and recognition for top performers Transferable skills for a future career in customer experience, sales, marketing or business Apply Today If you're a people person who takes pride in great service and wants to keep learning and growing, we'd love to hear from you. Apply now to join Boomerang's Toronto team. Shortlisted applicants will be contacted for an interview.

What you’ll do

Engage customers at live events and retail locations, provide professional service, recommend suitable offers, answer questions, resolve concerns, and guide customers through sign-ups or purchases. Maintain presentable event spaces, work with the team to meet customer and sales goals, record customer information, share feedback, and represent client brands professionally.

Requirements

No previous experience is required, and full training and ongoing coaching are provided; customer-facing experience in retail, hospitality, call centres, events, or similar settings is an asset. Candidates should be approachable, clear communicators, active listeners, calm problem-solvers, coachable team players, and reliable and professional.

Benefits

• Paid Weekly • Commission • Performance Bonuses • Fully Paid Training • Ongoing Coaching • One-To-One Mentoring • Career Progression • Team Events • Incentives • Recognition

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Reliability · Preferred
• adaptability · Preferred
• Sales · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Active Listening
• Problem-Solving
• Sales
• Rapport Building
• Customer Needs Assessment
• Conflict Resolution
• Accurate Data Recording
• Teamwork
• Adaptability
• Resilience
• Professionalism
• Reliability
• Time Management
• Brand Representation

Job areas

• Customer Service & Support
• Sales
• Marketing
• Retail