Bilingual Product Support Representative - Contact Center

Job summary

The representative will respond to parts availability and pricing inquiries while processing orders and managing customer expectations. They will also collaborate with field staff to resolve product-related issues and maintain high customer satisfaction levels.

Job details

WHAT YOU WILL BE RESPONSIBLE FOR * Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text. * Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations. * Accurately process parts orders ensuring customer requests are fulfilled quickly and without error. * Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction. * Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues. * Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment. * Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction. * Meet and/or exceed current KPI's. * Other duties as assigned. WHAT WE LOOK FOR * Strong problem-solving skills with a focus on customer satisfaction. * Excellent verbal and written communication; Bilingualism in French and English is mandatory. * Skilled multitasker with the ability to navigate multiple systems efficiently. * Detail-oriented with a focus on order accuracy. * Team player who thrives in fast-paced environments. * Flexible to work various shifts in a 24/7 support center. * Inbound call center experience is considered an asset. WHAT WE OFFER * Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Advancement opportunities within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental and more to support your wellbeing. * Retirement planning: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The representative will respond to parts availability and pricing inquiries while processing orders and managing customer expectations. They will also collaborate with field staff to resolve product-related issues and maintain high customer satisfaction levels.

Requirements

Candidates must be bilingual in French and English and possess strong problem-solving and multitasking skills. Experience in an inbound call center is considered an asset, and the ability to work flexible shifts in a 24/7 environment is required.

Benefits

• Competitive compensation
• On-the-job training
• Educational opportunities
• Advancement opportunities
• Health insurance
• Dental insurance
• Pension program
• RRSP program

Listed skills

• French · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem-solving
• Active listening
• Multitasking
• Order processing
• Inventory management
• Communication
• Bilingualism
• French
• English
• Attention to detail
• Teamwork
• Technical navigation
• Inbound Calls
• Continuous Development
• Expectation Management
• Bilingual (French/English)
• Active Listening
• Customer Service
• Problem Solving
• Key Performance Indicators (KPIs)
• Retirement Planning
• Writing
• Detail Oriented

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Product Support Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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