Customer Service Representative

Job summary

The Customer Service Representative will assist clients by educating them on products, processing sales orders, and managing inquiries via multiple channels. They will collaborate with internal departments including sales, procurement, and warehouse teams to ensure customer needs are met efficiently.

Job details

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met. Responsibilities: * Provide our clients with high level customer service meeting/exceeding their needs. * Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client. * Support customers on our online ordering eComm system. * Full cycle sales order processing: sales order, credit approval, invoicing and filing. * Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders. * Respond in an efficient and timely manner to inquiries and requests relating to our various products. * Provide customers with simple quotes. * Maintain current knowledge of all promotions. * Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers. * Must be able to work with minimal supervision, while being proficient and working in a team environment. Requirements: * Minimum 1-2 years previous customer service experience. * Proficient in dealing with escalated customer service situations. * Proficient verbal and written communication skills. * Ability to work under pressure, multitask with meticulous follow up and tight deadlines. * Solid crisis management, problem solving, administrative and organizational skills required. * Consultative selling skills. * Fast learner with initiative and a great work attitude. * Ability to handle high volume calls, and a fast-paced environment. * Strong Computer Skills, including Microsoft Office and Windows based software. * Previous experience with forklift and order picker is an asset Bunzl Canada Inc. (bunzlcanada.ca [https://bunzlcanada.ca/]) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl [http://bunzl.com/] plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

What you’ll do

The Customer Service Representative will assist clients by educating them on products, processing sales orders, and managing inquiries via multiple channels. They will collaborate with internal departments including sales, procurement, and warehouse teams to ensure customer needs are met efficiently.

Requirements

Candidates must have 1-2 years of previous customer service experience and strong proficiency in Microsoft Office and Windows-based software. The role requires excellent verbal and written communication skills, the ability to work under pressure, and strong organizational capabilities.

Benefits

• Inclusive working environment
• Professional development opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Consultative Selling · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Communication skills
• Problem solving
• Administrative skills
• Consultative selling
• Microsoft Office
• Crisis management
• Multitasking
• Time management
• Data entry
• Troubleshooting
• Full-Cycle Sales
• Organizational Skills
• Order Entry
• Quick Learning
• Management
• Customer Service
• Communication
• Procurement
• Computer Literacy
• Consultative Selling
• Crisis Management
• Sales
• Packaging And Labeling
• Forklift Truck
• Global Sourcing
• Warehousing
• Invoicing
• Problem Solving
• Order Processing
• Product Innovation
• Purchasing
• Sales Order
• Troubleshooting (Problem Solving)
• Filing

Job areas

• Customer Service & Support
• Sales
• Administrative
• Logistics
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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