CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.
On-site · Thorold
The Contact Centre Representative is responsible for answering inbound emergency roadside assistance calls and gathering critical information from members. They must initiate dispatch support while maintaining high standards of service quality and efficiency.
On-site · Thorold
The Contact Centre Representative serves as the first point of contact for members requiring emergency roadside assistance. They are responsible for gathering critical details, documenting information, and initiating dispatch support while maintaining service excellence.