Bilingual Call Centre Representative

Job summary

Respond to a wide range of customer inquiries via telephone and email regarding financial services, roadside assistance, and eCommerce orders. Drive customer loyalty and business goals by offering products and services while maintaining an exceptional customer experience.

Job details

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario This is a CONTRACT role for Bilingual (FR/EN) candidates. This is a full-time position, with a 3 week training period Monday - Friday 8am - 4pm. You must be fully available for all weeks of training Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose. What you’ll do Role we are currently sourcing for: Digital Customer Service Representatives: * Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life * Support our Triangle Rewards program * Communicate with customer over phone and emails * Support eCommerce order reviews Corporate Roadside Assistance Representative: * Respond to a wide variety of requests from Canadian Tire Roadside Assistance customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand * Supporting with Triangle Rewards customers What you bring We are looking for individuals who are: * Customer focused, who go above and beyond to respond to the evolving needs of our customers * Solutions oriented and outcome focused, with a strong attention to detail * Team players with strong communications skills, who build relationships easily Our current department hours of operation are: 6:00am – 11:00pm, Monday to Sunday, Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: * Criminal Background Check We’re always looking for great talent! In addition to competitive pay, we offer: * Career growth opportunities and product discounts Our starting wage for this position is $22.82/ hour We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

What you’ll do

Respond to a wide range of customer inquiries via telephone and email regarding financial services, roadside assistance, and eCommerce orders. Drive customer loyalty and business goals by offering products and services while maintaining an exceptional customer experience.

Requirements

Candidates must be residents of Ontario with flexible availability to work shifts between 6AM and 11PM, including evenings and weekends. Strong communication skills and a customer-focused mindset are essential for success in this role.

Benefits

• Career growth opportunities
• Product discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem solving
• Attention to detail
• Relationship building
• Sales
• Telephone support
• Email support
• Data entry
• Bilingualism
• Solution-Oriented
• Artificial Intelligence
• Multilingualism
• Customer Relationship Management
• Customer Service
• Communication
• Discounts And Allowances
• English Language
• Financial Services
• Innovation
• Life Support
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Retail
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives