Customer Service Representative (In-Office, not Remote)

Job summary

Respond to customer inquiries, investigate and resolve issues, and provide professional, empathetic support across multiple channels. Process orders, invoices, returns, and credits; maintain databases and files; and support the Sales and Operations departments.

Job details

Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers with the tools, products, and programs they need to thrive. We're more than a team; we're a community dedicated to the success of our customers, striving for excellence and improvement at every turn. Orgill Canada is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process. We're Hiring: Customer Service Representative Your Role: In this vital position you're a key partner in our overarching goal to ensure customer success. This front-line support must maintain a positive, empathetic and professional attitude towards our customers. Responding in a timely manner through a variety of channels and resolving customer issues is our main focus. Developing customer relationships by providing support and responding to all customer inquiries in a timely manner Acknowledging, investigating and resolving customer issues Support other departments including Sales and Operations Administrative duties including processing orders, invoices, returns, and credits Maintain multiple databases and files Ensure and provide professional customer satisfaction and support What We're Looking For: An individual who is able to have excellent interpersonal, organizational, problem-solving, and communication skills. Candidates should be independent, meeting deadlines, and completing objectives with little or no supervision. High School diploma or equivalent required Two years of previous customer service experience Prior experience in the retail or wholesale hardware, lumber, building materials, etc. is preferred Working knowledge of GSuite & CRM software (Customer Relationship Management) Bilingualism (French and English) is preferred but not required Hours of Work: Monday - Thursday: 8:00 am - 4:45pm, Friday: 8:00am - 3:00 pm. Compensation $43,680.00 per annum This position is eligible for a bonus of up to 8% of your annual salary based on company performance. Any bonus payment is not guaranteed and is at the discretion of the Company. You must be employed at the time of bonus payment in order to receive any potential bonus. Bonuses are prorated the first year based on your start date. Benefits package that includes extended health and dental care, an employee assistance program, life insurance, paid time off, and vision care. Take the next step in your career with Orgill Canada and be a part of a dynamic team that values your growth and stability. Apply Today and Build Your Future with Us!

What you’ll do

Respond to customer inquiries, investigate and resolve issues, and provide professional, empathetic support across multiple channels. Process orders, invoices, returns, and credits; maintain databases and files; and support the Sales and Operations departments.

Requirements

A high school diploma or equivalent and two years of customer service experience are required. Strong interpersonal, organizational, problem-solving, and communication skills, working knowledge of GSuite and CRM software, and the ability to work independently are expected; hardware or building-materials industry experience and French-English bilingualism are preferred.

Benefits

• Extended Health Care
• Dental Care
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Vision Care
• Performance-Based Bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Organization
• Problem-Solving
• Written and Verbal Communication
• Customer Relationship Management
• Order Processing
• Invoice Processing
• Returns and Credits Processing
• Database Management
• File Management
• Issue Investigation and Resolution
• GSuite
• Deadline Management
• Independent Work

Job areas

• Customer Service & Support
• Retail
• Administrative
• Sales