Marketing Customer Service Representative

Original job posting

The representative serves as the primary point of contact for guests, managing player rewards programs and processing various cashier transactions. They also support casino marketing promotions and events while maintaining the cleanliness and functionality of the gaming floor.

Job details

Marketing Customer Service Representative Century Downs Racetrack and Casino Century Downs is looking for an exciting and dynamic role in a fast-paced, fun environment? Century Downs Racetrack and Casino is looking for a Customer Service Representative to join our marketing team, with primary availability for evening and weekend shifts. About Us Century Casinos creates vibrant, energetic spaces where gaming, dining, and entertainment come together. We’re committed to being an employer of choice by offering innovative policies, employee-friendly initiatives, and valuable benefits. The Role As a Customer Service Representative, you’ll be the first point of contact for our guests—delivering exceptional service, assisting with player rewards programs, processing transactions, and supporting marketing promotions and events across the casino floor. What You’ll Do * Greet and welcome guests with a friendly, professional demeanor. * Enroll patrons in the Winners’ Zone and Winner’s Edge programs, promoting their benefits. * Process lottery and merchandise cashier transactions. * Input data, generate reports, and manage player rewards point redemptions. * Support casino promotions and events with setup, execution, and guest assistance. * Handle cash accurately and perform Micros/Lottery terminal transactions. * Maintain accurate inventory of promotional items and merchandise. * Communicate effectively with guests, team members, and other departments. * Assist with minor maintenance on self-serve kiosks and other machines. * Uphold a clean, organized, and safe work area. * Answer guest service calls and assist with inquiries. * All other duties as assigned. What We’re Looking For Education / Experience: One (1) or more years of recent and related marketing experience. High School Diploma required. Schedule (part time): * variable am and pm shifts available * Must have weekend/holiday availability Skills: * Greet and welcome guests with a friendly, professional demeanor. * Enroll patrons in the Winners’ Zone and Winner’s Edge programs, promoting their benefits. * Process lottery and merchandise cashier transactions. * Input data, generate reports, and manage player rewards point redemptions. * Support casino promotions and events with setup, execution, and guest assistance. * Handle cash accurately and perform Micros/Lottery terminal transactions. * Maintain accurate inventory of promotional items and merchandise. * Communicate effectively with guests, team members, and other departments. * Assist with minor maintenance on self-serve kiosks and other machines. * Uphold a clean, organized, and safe work area. * Answer guest service calls and assist with inquiries. * All other duties as assigned. Why Join Us? * Work in a fun and energetic atmosphere. * Be part of a team that values great guest experiences. * Enjoy a fun, fast-paced workplace with opportunities for growth. * On-site parking * Employee discount Apply Now! If you’re excited to bring your customer service skills to a vibrant gaming and entertainment environment, we’d love to hear from you. Join the team and help make every guest visit unforgettable!

What you’ll do

The representative serves as the primary point of contact for guests, managing player rewards programs and processing various cashier transactions. They also support casino marketing promotions and events while maintaining the cleanliness and functionality of the gaming floor.

Requirements

Candidates must have a High School Diploma and at least one year of recent, related marketing experience. Availability for evening, weekend, and holiday shifts is mandatory.

Benefits

• On-site parking • Employee discount

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Reporting · Preferred
• Guest Relations · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Data entry
• Reporting
• Event support
• Promotional execution
• Communication
• Inventory management
• Micros terminal operation
• Lottery terminal operation
• Problem solving
• Guest relations
• Cash Handling
• Energetic
• Professionalism
• Promotional Merchandise
• Customer Service
• Marketing
• Innovation
• Merchandising

Job areas

• Customer Service & Support
• Marketing
• Hospitality
• Retail
• Customer Service/Marketing Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives