Customer Service Representative - Challenger (Cambridge)

Job summary

The Customer Service Representative acts as the primary point of contact for customers, managing the lifecycle of freight from booking to delivery. They coordinate with internal teams, handle data entry, and resolve operational issues to ensure service excellence.

Job details

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs. Challenger Motor Freight Company Profile: Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations. Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers. Why you’ll love working here: A workplace where you can learn, grow, and build your career A culture that encourages new ideas and continuous improvement Supportive leaders who provide guidance while giving you autonomy A team-focused environment A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan Support for professional memberships, training, and certifications The Opportunity: This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning. Role Summary: The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads. Hours of Work: Monday to Friday, 1:30pm – 10:00pm Work Arrangement: On-site Position Type: Non-Union Employment Status: Permanent Compensation: Salary: $45,000 Shift premium: $1,500 annually Work Location & Environment: 300 Maple Grove Rd, Cambridge ON, N3E 1B7 Office environment Key Accountabilities: In this role, you will: Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management Book pickup and delivery appointments and schedule as required Notify external and internal customers of late arrival Trace loads, inquire on rates and capacity Answer incoming calls and transfer appropriately Data enter orders via EDI or manually inputting into the system Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed Supply accurate information/updates through online portals for various customers and weekly reporting Trouble shoot problems including rescheduling and cancellation of loads Maintain customer profiles and ensure all special requirements are noted in profile and the order Qualifications We’re looking for someone who brings: Education & Experience: Minimum 2 years’ experience in a corporate customer service High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset) Experience in the transportation industry considered an asset Skills & Attributes: Commitment to customer satisfaction and a customer focused mentality. Strong computer skills. Excellent communication skills. Strong organizational skills and the ability to work on multiple tasks simultaneously. Creative and effective problem-solving ability. Well-organized, enthusiastic, professional and a positive team member. Commitment to customer satisfaction and customer focused How To Apply: If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted. Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

What you’ll do

The Customer Service Representative acts as the primary point of contact for customers, managing the lifecycle of freight from booking to delivery. They coordinate with internal teams, handle data entry, and resolve operational issues to ensure service excellence.

Requirements

Candidates must have a minimum of 2 years of corporate customer service experience and a High School Diploma or GED. Experience in the transportation industry is considered an asset.

Benefits

• Group benefits • Company-sponsored retirement savings plan • Professional memberships support • Training and certifications support

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Computer skills
• Organizational skills
• Problem-solving
• Data entry
• Time management
• Attention to detail
• Interpersonal skills
• Logistics coordination
• Continuous Development
• Organizational Skills
• Order Entry
• Artificial Intelligence
• Management
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Sales
• Packaging And Labeling
• Truckload Shipping
• Innovation
• Integrated Logistics Support
• Problem Solving
• Operations
• Enthusiasm

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives