Representative Contact Centre Bilingual
- Montréal, QC
- On-site
- Posted Sep 23, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Bachelor’s degree
- Posting language
- French
- Working hours
- 40 hours per week
Job summary
The representative is responsible for managing incoming calls and emails, providing information about retirement residences, and documenting client needs in the CRM database. They also identify sales opportunities, coordinate with regional sales directors, and ensure high-quality customer service standards are met.
Job details
The representative is responsible for managing incoming calls and emails, providing information about retirement residences, and documenting client needs in the CRM database. They also identify sales opportunities, coordinate with regional sales directors, and ensure high-quality customer service standards are met. Candidates must possess a post-secondary or university degree and have two to three years of experience in a call center, sales, or customer service role. Advanced bilingualism in French and English is mandatory, along with intermediate computer skills and the ability to type at least 30 words per minute.
What you’ll do
The representative is responsible for managing incoming calls and emails, providing information about retirement residences, and documenting client needs in the CRM database. They also identify sales opportunities, coordinate with regional sales directors, and ensure high-quality customer service standards are met.
Requirements
Candidates must possess a post-secondary or university degree and have two to three years of experience in a call center, sales, or customer service role. Advanced bilingualism in French and English is mandatory, along with intermediate computer skills and the ability to type at least 30 words per minute.
Listed skills
- Customer service · Preferred
- interpersonal skills · Preferred
- SharePoint · Preferred
- Sales · Preferred
- Multitasking · Preferred
- Data entry · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Bilingualism
- Customer Service
- Sales
- Active Listening
- Data Entry
- CRM Software
- SharePoint
- Email Communication
- Telephone Etiquette
- Multitasking
- Organizational Skills
- Interpersonal Skills
- Empathy
- Computer Literacy
Job areas
- Customer Service & Support
- Sales
- Healthcare
- Administrative