The City of Kitchener is a progressive, community-focused organization delivering diverse services while fostering a culture of learning, collaboration, and innovation for its residents.
Kitchener, Ontario
The City of Kitchener has a reputation of being a well-managed, progressive organization that focuses on a customer-driven philosophy to deliver services. City employees thrive on the excitement of learning, and collaboration, the discovery of new opportunities and the opportunity to create Kitchener's future. We like setting our own goals and working hard to achieve them in our own style. We are fun, creative, free-thinking, inclusive, not afraid of change - and in need of a challenge. We believe in safety and wellbeing. We apply our talents in myriad jobs and careers, from planning and engineering to IT and operations, from horticulture and customer service to fighting fires and running community centres - and so much more. Why are we here? Because we are community stewards. We're proud of what we do and who we work for. And because we go home each night knowing that the work we do each day makes a real difference - to the 213,000 residents who count on us.
On-site · Kitchener
Respond to customer inquiries about municipal services and programs through phone, email, social media, and in-person channels, and create and update service requests in Salesforce and Cityworks. Follow up on unresolved issues, prioritize emergency communications, research answers, and keep customers informed of progress and resolutions.