Customer Service Representative (Clinical)

Original job posting

Provide exceptional service to patients, clients, and laboratory teams within a call center environment. Support the call center with administrative tasks while ensuring safety, compliance, and quality control.

Job details

Job Functions, Duties, Responsibilities And Position Qualifications We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift. In This Role, You Will Provide patients, clients, and the laboratory team with exceptional service Work in a call center environment. Support the call center with administrative tasks Champion safety, compliance, and quality control. All You Need Is High School Diploma or equivalent 1 year of experience working in a call center or in the laboratory Exceptional communication skills Top notch typing proficiency (at least 35wpm), including 10-key Ability to thrive in a fast-paced environment Bonus Points If You’ve Got Associate’s Degree or Medical Assistant training 2+ years of laboratory training or experience in specimen collection and processing Data entry experience in a production environment We’ll Give You Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging – we’re a community! We Also Want You To Know This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours 40 Work Shift Job Category: Laboratory Operations Company Clinical Pathology Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What you’ll do

Provide exceptional service to patients, clients, and laboratory teams within a call center environment. Support the call center with administrative tasks while ensuring safety, compliance, and quality control.

Requirements

Requires a high school diploma and at least one year of experience in a call center or laboratory setting. Candidates must possess strong communication skills and a typing speed of at least 35 wpm.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • 401(k) with Company Match • Paid Time Off • Paid Holidays • Free Lab Services for Employees and Dependents

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Typing Proficiency
• 10-key
• Call Center Operations
• Administrative Tasks
• Data Entry
• Specimen Collection
• Specimen Processing
• Communication Skills
• Problem Solving
• Multi-tasking
• PHI Confidentiality

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Science & Research