Customer Service Representative - Entry Level

Job summary

Respond to customer inquiries, assist with shipment updates and service requests, prepare transportation quotes, and maintain accurate customer and shipment records. Coordinate with internal departments to resolve issues, use company systems and transportation management software, and support additional departmental tasks and projects.

Job details

CSA Transportation is looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. This is an excellent opportunity for individuals who want to start or grow their careers in the transportation and logistics industry. In this role, you will gain hands-on experience with our systems, processes, customers, and daily operations while developing valuable skills for long-term career growth. As you gain experience, you may have opportunities to explore different departments within the company, including Inside Sales, Pricing, Logistics, Operations, and other business functions, depending on your interests, strengths, performance, and business needs. Shift Timing: This is a mid-shift position, with working hours from 12:00 PM to 8:30 PM. Responsibilities: Respond to customer inquiries and provide timely, professional support. Assist customers with shipment updates, service requests, and general transportation-related questions. Coordinate with internal departments to resolve customer issues and ensure a smooth service experience. Prepare and enter customer quotes for transportation services Learn and use company systems, processes, and transportation management software. Maintain accurate customer information, shipment details, and related documentation. Build strong communication, problem-solving, and customer relationship management skills. Support additional departmental tasks and projects as required. What we're looking for: Strong communication and interpersonal skills. A customer-focused attitude with a willingness to learn. Ability to work collaboratively in a fast-paced environment. Good computer skills and the ability to learn new systems. Previous customer service experience is an asset. Experience in transportation, logistics, or freight forwarding is an asset. Ability to multi-task, organize, and prioritize work Candidates interested in pursuing a future career in Inside Sales or other areas of the logistics business are encouraged to apply. What we can offer you: A chance to join a growing, fast-paced company Being part of a fun and collaborative team in a challenging work setting Health & Benefits program Salary - $43,000 yearly Benefits: Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care

What you’ll do

Respond to customer inquiries, assist with shipment updates and service requests, prepare transportation quotes, and maintain accurate customer and shipment records. Coordinate with internal departments to resolve issues, use company systems and transportation management software, and support additional departmental tasks and projects.

Requirements

Candidates should have strong communication and interpersonal skills, a customer-focused attitude, computer skills, and the ability to learn new systems and work collaboratively in a fast-paced environment. The role also calls for multitasking, organization, and prioritization; previous customer service or transportation, logistics, or freight-forwarding experience is an asset.

Benefits

• Casual Dress
• Dental Care
• Disability Insurance
• Extended Health Care
• Life Insurance
• On-Site Parking
• Paid Time Off
• RRSP Match
• Vision Care

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Transportation Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Interpersonal Skills
• Problem-Solving
• Customer Relationship Management
• Transportation Coordination
• Quote Preparation
• Data Entry
• Transportation Management Software
• Recordkeeping
• Organization
• Prioritization
• Multitasking
• Teamwork
• Computer Skills

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Sales