Call Centre Customer Service

Job summary

About the Role We are seeking a dedicated and customer-focused Customer Service Representative to join our growing call centre team in Toronto. In this role, you will be the first point of contact for customers, providing exceptional service by handling inquiries, resolving concerns, and delivering accurate information. If you have excellent communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Respond to customer inquiries via phone, email,…

Job details

About the Role We are seeking a dedicated and customer-focused Customer Service Representative to join our growing call centre team in Toronto. In this role, you will be the first point of contact for customers, providing exceptional service by handling inquiries, resolving concerns, and delivering accurate information. If you have excellent communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Respond to customer inquiries via phone, email, and other communication channels. Resolve customer concerns while maintaining a positive and solution-oriented approach. Accurately document customer interactions in the CRM system. Process customer requests, updates, and account changes. Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction. Escalate complex issues to the appropriate department when necessary. Stay up to date on company products, services, and policies to provide accurate information. Maintain confidentiality of customer information and follow company procedures. Qualifications High school diploma or equivalent; post-secondary education is an asset. Previous experience in a call centre or customer service role preferred. Excellent verbal and written communication skills in English. Strong active listening and problem-solving abilities. Comfortable using computers, CRM systems, and Microsoft Office applications. Ability to multitask and remain organized in a fast-paced environment. Positive attitude with a customer-first mindset. Flexible to work rotating shifts, evenings, weekends, or holidays if required. Preferred Skills Experience handling high call volumes. Strong conflict resolution and de-escalation skills. Ability to work independently and as part of a collaborative team. Bilingual candidates are encouraged to apply. What We Offer Competitive salary of CAD $55,000 per year. Comprehensive training and ongoing professional development. Career growth opportunities within the organization. Supportive and inclusive work environment. Paid vacation and company benefits (where applicable). Employee recognition and performance incentives. Why Join Us? Join a team that values exceptional customer experiences and supports employee growth. You'll have the opportunity to develop your skills, make a meaningful impact, and build a rewarding career in customer service while working with a collaborative and supportive team.

What you’ll do

Handle inbound and outbound customer calls and inquiries across multiple communication channels. Resolve customer concerns and accurately document all interactions within the CRM system.

Requirements

Requires a high school diploma and proficiency in English communication and computer usage. Previous call centre experience and a flexible schedule for rotating shifts are preferred.

Benefits

• Comprehensive Training • Professional Development • Career Growth Opportunities • Paid Vacation • Company Benefits • Employee Recognition • Performance Incentives

Listed skills

• Dedicated · Preferred
• Customer service · Preferred
• Outbound · Preferred
• collaborative · Preferred
• Communication · Preferred
• professionally · Preferred
• Communication Skills · Preferred
• Customer · Preferred
• Handling inquiries · Preferred
• email · Preferred
• CRM · Preferred
• Inbound · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Problem Solving
• Active Listening
• CRM Systems
• Microsoft Office
• Multitasking
• Conflict Resolution
• De-escalation
• Bilingualism