Customer Service Representative

Company Description Deux par Deux is a Montréal-based kidswear company that designs, manufactures, and distributes premium clothing and outerwear for children from newborn to 16 years old. Founded in 1986 and still family-run, the brand is known for high-performance snowsuits built for the coldest North American cities and fashion-forward everyday collections. Every garment is tested against the demands of real childhood, ensuring it withstands schoolyards, sledding hills, and busy mornings. Deux par Deux products are sold online at deuxpardeux.com, through leading department stores and marketplaces, and by specialty retailers across Canada, the United States, and expanding markets in the United Kingdom and Europe. The company values people who enjoy tackling challenging problems and thrive in dynamic, fast-paced environments. Role Description This is a full-time, on-site Customer Service Representative role based in Montreal, QC. The Customer Service Representative will respond to customer inquiries via phone, email, and chat, providing timely, accurate, and friendly support. Daily tasks include assisting customers with orders, shipments, returns, and exchanges, as well as troubleshooting product or website issues. The role will also involve documenting interactions, updating customer records, and escalating complex cases when necessary. Collaborating with sales, logistics, and e-commerce teams, the representative will help improve customer experience by sharing feedback and identifying recurring issues. Qualifications Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Service. Ability to deliver effective Customer Support while maintaining high levels of Customer Satisfaction. Focus on creating an excellent Customer Experience across multiple communication channels. Clear, professional verbal and written communication skills in English; French language skills are an asset. Comfort using customer service software, CRM tools, and basic office applications. Problem-solving mindset with the ability to stay calm, organized, and detail-oriented in busy periods. Previous experience in retail, e-commerce, or apparel industry is an advantage. High school diploma required; post-secondary education in business, communications, or related field is considered an asset.

The representative will handle customer inquiries via phone, email, and chat regarding orders, shipments, and returns. They will also collaborate with internal teams to improve the customer experience by documenting interactions and identifying recurring issues.

Candidates must have a high school diploma and strong customer-facing skills with experience in customer support. Proficiency in English is required, while French language skills and post-secondary education in business or communications are considered assets.

• Customer supportPreferred
• Customer servicePreferred
• written communicationPreferred
• Problem solvingPreferred
• TroubleshootingPreferred
• CRM ToolsPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Customer Experience
• CRM Tools
• Problem Solving
• Verbal Communication
• Written Communication
• Order Management
• Troubleshooting
• Retail Experience
• E-commerce
• Apparel Industry Knowledge

• Customer Service & Support
• Retail
• Sales
• Logistics

Minimum education

High school

Minimum experience

2+ years

Apply by

Oct 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available