Customer Service Representative

Original job posting

Provide exceptional service to American retirement participants by helping them navigate accounts and process transactions. Support US retirement services in a fast-paced, client-focused environment.

Job details

Role Title: Bilingual Spanish Customer Service Representative Duration: 6 months (Extension/ Conversion Possible) Location: Toronto, ON Work Arrangement: Hybrid : 3 days onsite per week Overview Customer Service Professional - Bilingual Join our dynamic team supporting US retirement services in a fast-paced, client-focused environment! As a Bilingual Customer Service Professional, you will play a vital role in delivering exceptional service to American retirement participants, helping them navigate their accounts, process transactions, and make informed decisions. This hybrid role offers the opportunity to work closely with a supportive team while gaining valuable experience with US markets and fostering your growth in the financial services industry. Required Skills: Minimum of 3-4 years of customer service, administrative, or call center experience Bilingual proficiency in English and Spanish Experience in an in-office or hybrid work environment Proven ability to meet KPIs and handle high call volumes effectively Strong problem-solving and critical thinking skills Excellent time management, organization, and multitasking abilities Attention to detail and professionalism in dealing with diverse personalities Nice to Have Skills: Knowledge of 401(k) or pension plans (or Canadian equivalents) Basic understanding of financial services concepts Preferred Education and Experience: Post-secondary education with industry certification or equivalent work experience About Dexian: Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.

What you’ll do

Provide exceptional service to American retirement participants by helping them navigate accounts and process transactions. Support US retirement services in a fast-paced, client-focused environment.

Requirements

Requires 3-4 years of customer service or call center experience with bilingual proficiency in English and Spanish. Post-secondary education or industry certification is preferred.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual English and Spanish
• Call Center Operations
• KPI Management
• Problem Solving
• Critical Thinking
• Time Management
• Organization
• Multitasking
• Attention To Detail
• Administrative Support
• Financial Services Knowledge

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative