Customer Service Representative

Job summary

Handle a high volume of customer inquiries and requests, provide timely and accurate solutions, and process customer orders by internal deadlines. Coordinate with customers and internal departments, support customer relationships, and use lean tools to identify and eliminate waste.

Job details

Location: Ingersoll, ON Department: Customer Service & Development Reports To: CSR Team Leader Wage Range: $21.34 - $32.02 WHAT YOU’LL DO Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution. Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation Process customer orders to ensure internal order deadlines are completed on time Go above and beyond to meet customer needs, including appropriate use of empathy Work closely with a team to include outside sales, regional teammates, and internal customers. Applies lean thinking and tools to identify and eliminate waste in all areas of the position. YOU MUST HAVE High School Diploma Excellent verbal and written communication skills Proficient in Microsoft programs such as Office, Word, and Excel Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace YOU MAY ALSO HAVE Bachelor’s Degree Two years in a professional Customer Service environment Appetite and proven ability to build customer relationships Ability to effectively manage multiple tasks simultaneously French speaking ROLE SPECIFICS Full-time: Monday – Friday 8:30AM EST-5:00PM EST Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train. WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Significant advancement opportunities Potential to work from home after 1 year Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

What you’ll do

Handle a high volume of customer inquiries and requests, provide timely and accurate solutions, and process customer orders by internal deadlines. Coordinate with customers and internal departments, support customer relationships, and use lean tools to identify and eliminate waste.

Requirements

A high school diploma, strong verbal and written communication skills, proficiency with Microsoft Office, and the ability to manage a fast-paced, high-volume workload are required. A bachelor’s degree, two years of professional customer service experience, customer relationship-building ability, and French language skills are preferred.

Benefits

• Advancement Opportunities
• Potential To Work From Home After One Year

Listed skills

• Time management · Preferred
• French · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Order Processing
• Customer Relationship Building
• Empathy
• Multitasking
• Problem Solving
• Cross-Department Coordination
• Lean Thinking
• Time Management
• French

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Sales