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emergiTEL

Verified Job SourceRecruitment agency

Reliability in Recruitment

Toronto, Ontario

Staffing and Recruiting
51–200 people

About

At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations. emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios. emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value. We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement. The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients. Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect. By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.

Open positions

Bilingual Call Centre Team Lead

On-site · Vancouver

Bilingual Call Centre Team Lead emergiTEL  |  Confidential temporary opportunity  |  English and French emergiTEL is recruiting a bilingual Team Lead or Supervisor to manage approximately 10 to 12 call centre agents supporting patient enquiries. The role combines task queue management, agent performance management, escalation support and administration. Start and term: November 16, 2026; four months; 40 hours per week, with a possible extension. Location: Fully remote, with no geographic restrictions. Equipment is required, with setup and delivery arrangements to be coordinated before…