Genesys Contact Center Support Engineer
Remote · Canada
Provide support and maintenance for contact center applications and cloud-native solutions. Focus on troubleshooting, root cause analysis, and managing API integrations and chatbots.
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Enterprise Solutions Inc.
Verified Job Source"We have a solution for that"
Warrenville, Illinois
IT Services and IT Consulting
501–1,000 people
About
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them. Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE). We have extensive experience in end-to-end software development using a wide array of technologies. From vendor management to smart automation, ESI will install, implement, and integrate your business infrastructure so that you can operate at full capacity.
Open positions
Contact Center Support Engineer II
Remote · Canada
The role involves performing maintenance, support, and development of cloud-based contact center systems. The engineer collaborates with technical teams and vendors to troubleshoot issues and implement technical solutions like chatbots and API architectures.
Full Stack Developer (Contact Center AI)
On-site
Job Title: Full Stack Developer (Contact Center AI) Location: Brampton, ON (Onsite) Type: Contract The bridge between humans and AI, responsible for building interfaces and middle-tier services that make agentic systems transparent, intuitive, and responsive. About the Role You will design dynamic UIs for human-in-the-loop workflows, build backend microservices that safely route requests to AI systems, and manage complex state across multi-turn conversations and long-running agent tasks. What You Will Do • AI-Native Interfaces: Build responsive UIs supporting streaming tokens (SSE), agent to…