Customer Service Representative

Job summary

The role involves processing customer orders from entry to completion and coordinating shipments and delivery schedules. It also requires resolving order discrepancies and maintaining accurate customer records while collaborating with internal teams.

Job details

📦Customer Service Coordinator 📍 Location: Montreal, QC 🏢 Industry: Wholesale/Manufacturing 💼 Type: Full-time | Monday–Friday | On-site 💰 Salary: $50,000–$60,000 + Benefits If you enjoy working in a fast-paced environment, love staying organized, and thrive when juggling multiple priorities, we'd love to meet you. Responsibilities Process customer orders from entry to completion Respond to customer inquiries via phone and email Coordinate shipments and delivery schedules Resolve order discrepancies, returns, and shipping issues Maintain accurate customer and order records Work closely with sales, warehouse, logistics, and operations teams Provide administrative support and assist with reporting Deliver exceptional customer service while ensuring orders are completed accurately and on time Qualifications ✔ 2+ years of customer service, order entry, or customer support experience ✔ Excellent communication and problem-solving skills ✔ Strong organizational and multitasking abilities ✔ High attention to detail ✔ Proficiency with Microsoft Office ✔ Experience with ERP systems is an asset Nice to Have Experience in wholesale, manufacturing, distribution, apparel, consumer goods, or similar industries Familiarity with ERP systems such as SAP, Microsoft Dynamics, Momentis, or similar

What you’ll do

The role involves processing customer orders from entry to completion and coordinating shipments and delivery schedules. It also requires resolving order discrepancies and maintaining accurate customer records while collaborating with internal teams.

Requirements

Candidates need at least 2 years of experience in customer service or order entry and proficiency with Microsoft Office. Experience with ERP systems and a background in wholesale or manufacturing is considered an asset.

Benefits

• Benefits

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Problem Solving
• Organization
• Multitasking
• Attention To Detail
• Microsoft Office
• ERP Systems
• Shipment Coordination
• Administrative Support

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Manufacturing
• Sales