Customer Service - Customer Service Representative

Job summary

The Customer Service Representative is responsible for managing customer inquiries, resolving complaints, and processing orders and returns. They will also perform data entry into the company's CRM system and participate in various events.

Job details

OVERVIEW Fastco is looking for a detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional customer support by addressing inquiries, resolving complaints, and assisting with orders, returns, and product information. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences. RESPONSIBILITIES Sales Order entry into the company’s CRM system. Handle customer inquiries via telephone or email. Provide excellent customer service through timely, professional and accurate responses. Troubleshoot and resolve customer inquiries. Participate in various events. Process orders, returns, and exchanges accurately. QUALIFICATIONS & SKILLS Ability to multitask and work in a fast-paced environment. Positive attitude and strong work ethic. Excellent proficiency in spoken and written French required. Knowledge of English is necessary to ensure communication with clients across Canada. Strong communication and problem-solving skills. Ability to work as a team and provide help to others. Remain calm under pressure when dealing with difficult clients. High school diploma or equivalent. At least one (1) experience in customer service or in a related field. Great knowledge of Outlook, Excel and Word. CRM experience an asset. Interest in automotive as asset.

What you’ll do

The Customer Service Representative is responsible for managing customer inquiries, resolving complaints, and processing orders and returns. They will also perform data entry into the company's CRM system and participate in various events.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or a related field. Proficiency in both French and English is required, along with strong skills in Microsoft Office applications.

Listed skills

• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• English · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• CRM
• Order entry
• Communication
• Problem-solving
• Multitasking
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• French
• English
• Automotive knowledge
• Composure
• Merchandise Returns
• Positivity
• Strong Work Ethic
• Merchandise Exchanges
• Customer Support
• Customer Relationship Management
• Customer Service
• English Language
• French Language
• Problem Solving
• Troubleshooting (Problem Solving)
• Calmness Under Pressure
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Customer Service Representative/Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives