Customer Service Representative

Job summary

Serve as the initial contact for current and prospective customers, assist with estimates and work orders, and help ensure finished orders are delivered on time. Build lasting customer relationships through service across email, telephone, in-person, and customer-site interactions, while participating in team meetings and executing business and marketing plans.

Job details

FASTSIGNS #112001 is hiring for a Customer Service Representative to join our team! Benefits/Perks Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications For FASTSIGNS Customer Service Representative 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $12.00 - $15.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

What you’ll do

Serve as the initial contact for current and prospective customers, assist with estimates and work orders, and help ensure finished orders are delivered on time. Build lasting customer relationships through service across email, telephone, in-person, and customer-site interactions, while participating in team meetings and executing business and marketing plans.

Requirements

A high school diploma or equivalent is required, and 2–3 years of retail or counter sales experience is preferred. Candidates should be outgoing, responsive, eager to learn, organized, good listeners, able to build relationships, and comfortable with prolonged sitting and computer use while producing high-volume, high-quality work under pressure.

Benefits

• Paid Vacation
• Paid Holidays
• Performance Bonus
• Ongoing Training Opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• telephone communication · Preferred
• Relationship Building · Preferred
• working under pressure. · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Counter Sales
• Relationship Building
• Active Listening
• Organization
• Preparing Estimates
• Work Order Management
• Order Delivery Coordination
• Email Communication
• Telephone Communication
• In-Person Customer Service
• Marketing Plan Execution
• Problem Solving
• Consultation
• Working Under Pressure

Job areas

• Customer Service & Support
• Sales
• Marketing

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