Call Centre Analyst

Job summary

Handle administrative and office activities, support day-to-day operations, and oversee operations as required. Prepare program reports and coordinate medical transportation and assistance in accordance with the NIHB Policy Framework Model.

Job details

CALL CENTRE ANALYST The Prince Albert Grand Council is now accepting applications for Casual Call Centre Analyst at Sprucelodge Boarding Home located in Prince Albert. Duties & Responsibilities Administration and Office activities. Strong writing and communications skills. Entail good communication/telephone skills. Ability to oversee operations as required Prepare program reports. Effective and efficient administration and day to day operations. Strong planning and organizational skills. Ability to read and interpret information management systems. Ability to coordinate and organize medical transportation and assistance as outline by the NIHB Policy Framework Model Must be willing to work after-hours, weekends and/or holidays Qualifications Must have relevant computer training with an emphasis on Excel Knowledge of First Nations cultural values and traditions would be an asset Must have a valid Saskatchewan Drivers License. Must have a CPIC and Vulnerable Sector Check, they are required for this position. Ability to speak an official language of the Prince Albert Grand Council (Cree, Dene, Dakota) would be an asset. Must undergo a Federal Criminal Record Search, the results of which may influence the decision to employ. Deadline for applications: On-going Submit COVER LETTER, RESUME, CPIC and THREE (3) WORK RELATED REFERENCE LETTERS/Please include email address (applicants will be contacted through email) Karen Timmerman, Director of Human Resources Prince Albert Grand Council Box 2350 Prince Albert, Saskatchewan S6V 6Z1 Tel: 306-953-7200 Fax: 306-953-1045 Email: personnel@pagc.net

What you’ll do

Handle administrative and office activities, support day-to-day operations, and oversee operations as required. Prepare program reports and coordinate medical transportation and assistance in accordance with the NIHB Policy Framework Model.

Requirements

Relevant computer training with an emphasis on Excel and a valid Saskatchewan driver's license are required, along with a CPIC and Vulnerable Sector Check and a Federal Criminal Record Search. Strong communication, planning, and organizational abilities are needed; knowledge of First Nations cultural values and traditions and the ability to speak Cree, Dene, or Dakota are assets.

Listed skills

• written communication · Preferred
• Planning · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Verbal Communication
• Telephone Skills
• Administrative Operations
• Program Reporting
• Planning
• Organization
• Information Management Systems
• Medical Transportation Coordination
• Microsoft Excel
• First Nations Cultural Awareness

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Transportation