Customer Service Representative (Dimond Roofing, Hamilton)

Job summary

You will support customers with product enquiries and orders while processing sales accurately and efficiently. You will also collaborate with internal teams to troubleshoot issues and ensure a seamless service experience.

Job details

DESCRIPTION Full-time | Frankton, Hamilton Join New Zealand’s leading roofing manufacturer and help shape the customer experience from the front line. Dimond Roofing has been a trusted name in Kiwi construction for over 50 years. We’re known for quality, innovation, and supporting the people who build our communities. Our Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running smoothly. What you’ll be doing * Supporting customers via phone, email, and in person with product enquiries, orders, and general assistance * Processing sales orders accurately and efficiently * Providing product knowledge and guidance to help customers choose the right roofing solutions * Working closely with our sales, manufacturing, and dispatch teams to ensure seamless service * Troubleshooting issues and following through to resolution * Maintaining a positive, professional, and solutions-focused approach every day What you’ll bring * Previous customer service or sales support experience (construction or manufacturing industry experience is a bonus but not essential) * Strong communication skills and a genuine desire to help people * Confidence using computer systems and learning new tools * A proactive attitude with great attention to detail * Ability to stay calm under pressure and juggle multiple tasks * A team-first mindset and willingness to pitch in where needed What we offer * Competitive salary and benefits * Full training and ongoing development opportunities * A supportive team environment with a down-to-earth Kiwi culture * The chance to build a long-term career with a respected national brand * Staff perks, including product discounts and wellness initiatives About Dimond Roofing Dimond Roofing is part of Fletcher Building and is one of New Zealand’s most established suppliers of roll-formed steel roofing, cladding, and rainwater products. We’re committed to safety, sustainability, and delivering quality solutions for homes and businesses across the country. If you’re passionate about delivering excellent customer service and want to be part of a company that values its people, we’d love to hear from you! Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement GENERAL INFORMATION Job Type Permanent Category Manufacturing Business Dimond Location Hamilton Job Reference 44835 Posted Date 18-Oct-2026 Closing Date 17-Nov-2026

What you’ll do

You will support customers with product enquiries and orders while processing sales accurately and efficiently. You will also collaborate with internal teams to troubleshoot issues and ensure a seamless service experience.

Requirements

Previous experience in customer service or sales support is required, though construction or manufacturing experience is a bonus. Candidates must possess strong communication skills, computer proficiency, and a proactive, team-oriented attitude.

Benefits

• Competitive salary
• Full training
• Ongoing development opportunities
• Product discounts
• Wellness initiatives

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Communication skills
• Problem solving
• Order processing
• Product knowledge
• Computer systems
• Attention to detail
• Teamwork
• Relationship building
• Communication
• Troubleshooting (Problem Solving)
• Product Knowledge
• Innovation
• Detail Oriented
• Sales
• Customer Service
• Composure
• Calmness Under Pressure
• Construction
• Roofing
• Sales Support
• Dispatching
• Cladding (Construction)

Job areas

• Customer Service & Support
• Manufacturing
• Construction
• Sales
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives