Customer Service Representative

Job summary

The Estimator is responsible for compiling accurate cost estimates for products and services while managing customer inquiries and order processing. They also maintain relationships with clients and contractors to ensure timely production and delivery of orders.

Job details

Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team! FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies. Position Summary: The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales. Qualifications: High School Diploma with other relatable education Post Secondary Education considered an asset 2 years estimating blueprints, and completing measurements and take offs 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction) Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software Strong organizational skills, with attention to detail Ability to handle challenging situations with diplomacy and respect Works well with team members to resolve issues and move forward in a proactive manner Effective verbal communication skills Proficient mathematical skills with strong understanding of measurements and fractions Ability to solve problems as they arise Duties and Responsibilities: Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer Inputs orders/quotes into the computer system and confirms availability of product Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required Establishes proactive communication with customers to ensure understanding of product ordered Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner Maintains and develops relationships with contractors, clients and sub-contractors Handles quality and service issues to develop/maintain customer loyalty Ensures orders are priced accurately and invoices are issued promptly Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) Ensures that orders are put into production on time to meet pickup and delivery schedules May handle warranty and service issues as they arise Other duties as assigned FLOFORM is proud to offer the successful candidate: Competitive Wages Medical and Dental Benefits Paid sick days RRSP matching FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.” Should this opportunity be of interest to you, submit a resume at www.floform.com/careers We look forward to meeting you! To learn more about us we encourage all applicants to visit our website at www.floform.com. We are an Equal Opportunity Employer.

What you’ll do

The Estimator is responsible for compiling accurate cost estimates for products and services while managing customer inquiries and order processing. They also maintain relationships with clients and contractors to ensure timely production and delivery of orders.

Requirements

Candidates must have a high school diploma and at least two years of experience in estimating, measurements, and customer service within a related industry. Proficiency in Microsoft Office and strong mathematical skills are required to handle blueprints and invoicing tasks effectively.

Benefits

• Competitive wages
• Medical benefits
• Dental benefits
• Paid sick days
• RRSP matching

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• invoicing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Estimating
• Blueprint reading
• Customer service
• Microsoft Office
• Mathematical skills
• Measurement
• Fractions
• Problem solving
• Communication
• Organizational skills
• Attention to detail
• Diplomacy
• Order processing
• Sales promotion
• Invoicing
• Conflict resolution
• Sales Qualification
• Professionalism
• Organizational Skills
• Construction
• Customer Service
• Computer Literacy
• Loyalty Programs
• Flooring
• Mathematics
• Purchasing
• Verbal Communication Skills
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Construction
• Manufacturing
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives