Customer Service Representative

Job summary

The Customer Service Representative is responsible for managing all sales-related activities, including processing customer orders via phone, email, or fax. They must also handle customer inquiries, maintain accurate data entry, and ensure high-quality service delivery.

Job details

Fresh Start Foods Canada Ltd. Join one of the BEST teams in the Industry At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do. We are seeking individuals: Who are customer centric Who are able to deliver on their commitments Who value individual excellence and collective performance Who care and give back - sustainable agriculture, the environment, corporate citizenship Who go above and beyond to provide options for our customers Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026. Fresh Start Foods is hiring a Full-Time Customer Service Representative to join our team in Milton. Position: Permanent, Full-Time Schedule: Monday to Friday, business hours. Location: Milton, ON Salary: 40k to 50k Description of Role: Reporting to the Customer Service Manager the position of Customer Service Representative has overall responsibility for leadership of all sales related activities within their assigned duties. Along with the rest of the members of the Sales team, is responsible for the overall delivery of Customer quality and service experiences. Key Responsibilities/What You Will Do Taking all customer orders by phone, email or fax Data entry, including order processing and other daily procedures Associated paperwork for all orders Managing all customer inquiries and providing prompt responses Managing a multi line phone system Other customer service duties as assigned Required Qualifications/Skills Excellent communication skills, both verbal and written Ability to multi-task and work in a fast paced environment Strong data entry skills Strong computer skills – working knowledge of Microsoft Office and Google Docs Customer service experience Strong organizational and time management skills Ability to work in a team environment High level of detail and accuracy while working under specific deadlines Fresh Start Foods offers a range of benefits, including: Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage) Registered Retirement Savings Plan (RRSP) Matching Program Annual Profit Sharing Bonus Weekly paychecks Employee Family Assistance Program Opportunities for career advancement Employee Recognition Programs Training opportunities Annual Safety Boot Allowance Program Full-time hours A team-oriented work environment This Job is for an Existing Vacancy We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to: For Jobs in British Columbia careers@freshstartfoods.com For Jobs in Ontario fsferecruitment@freshstartfoods.com Use the words “Accommodation Request” in your subject line.

What you’ll do

The Customer Service Representative is responsible for managing all sales-related activities, including processing customer orders via phone, email, or fax. They must also handle customer inquiries, maintain accurate data entry, and ensure high-quality service delivery.

Requirements

Candidates must possess strong communication, data entry, and computer skills, including proficiency in Microsoft Office and Google Docs. The role requires the ability to multi-task in a fast-paced environment while maintaining high levels of accuracy and organization.

Benefits

• Comprehensive health and dental benefits • Vision care • Prescription drug coverage • Disability insurance • Extended health coverage • Registered Retirement Savings Plan (RRSP) matching program • Annual profit sharing bonus • Weekly paychecks • Employee family assistance program • Career advancement opportunities • Employee recognition programs • Training opportunities • Annual safety boot allowance program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Order processing
• Communication skills
• Multi-tasking
• Microsoft Office
• Google Docs
• Organizational skills
• Time management
• Attention to detail
• Phone etiquette
• Problem solving
• Multi-Line Phone Systems
• Workplace Inclusivity
• Customer Service
• Communication
• Computer Literacy
• Corporate Social Responsibility
• Food Services
• Data Entry
• Sales
• Leadership
• Medical Prescription
• Multitasking
• Order Processing
• Time Management
• Team Oriented
• Customer Inquiries
• Teamwork

Job areas

• Customer Service & Support
• Food & Beverage
• Sales
• Administrative
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives