Customer Service Representative

Job summary

Respond to customer requests, manage accounts and work orders, track shipments, and keep customers and relevant parties informed about shipment status. Coordinate with dispatch, sales, and operations to resolve delays, complete documentation, and prepare delivery reports.

Job details

Customer Service Representative - 3PL - Mississauga Office Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a Customer Service Representative (OTR Transport) to join our team at our Mississauga office! The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status. Job Responsibilities and Duties: Provides excellent customer service and insights on service offerings. Handles customers requests efficiently and timely. Opens customer accounts and updating information when necessary. Tracks and traces shipment orders for delivery and updates freight shipments information in the system while keeping relevant parties informed Offers best suited solutions to shipment delays or problems following up to ensure resolution. Collects required documentation to ensure file completion. Prepares freight shipments delivery reports when requested. Works in collaboration with sales and operations teams to ensure customer satisfaction. Perform other work-related duties as assigned. Abilities and Skills: Excellent organizational, interpersonal communication and computer skills. Detail-oriented and work effectively under pressure while meeting all applicable deadlines. Must be able to work independently and productively with minimum supervision. Recognize problems, identify possible causes and resolve routine problems. Ability to establish and maintain professional atmosphere for, co-workers and customers. Qualifications: 1 year of transport customer service. Strong attention to detail, and very good local geographical knowledge. Bring energy, enthusiasm and a positive attitude to the job. Excellent verbal/written communication skills. Experienced with Microsoft Office Suite. What we offer: Competitive salary, as well as other perks and benefits. Dynamic Environment. A Healthy work-life balance. Opportunities for Career Growth! Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

What you’ll do

Respond to customer requests, manage accounts and work orders, track shipments, and keep customers and relevant parties informed about shipment status. Coordinate with dispatch, sales, and operations to resolve delays, complete documentation, and prepare delivery reports.

Requirements

Requires at least one year of transport customer service experience, strong attention to detail, and very good local geographical knowledge. Candidates should have excellent verbal and written communication, Microsoft Office experience, organizational skills, and the ability to work independently under pressure.

Benefits

• Competitive Salary
• Perks And Benefits
• Work-Life Balance
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• report preparation · Preferred
• interpersonal communication · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Shipment Tracking And Tracing
• Freight Coordination
• Dispatch Coordination
• Work Order Input
• Customer Account Management
• Problem Solving
• Documentation Management
• Report Preparation
• Interpersonal Communication
• Written Communication
• Organization
• Attention To Detail
• Microsoft Office
• Local Geography Knowledge
• Time Management

Job areas

• Customer Service & Support
• Logistics
• Transportation

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