Customer Service Representative - 6-8 month contract

Job summary

Resolve customer complaints and provide accurate, timely responses to inquiries through email, live chat, and phone. Follow up on outstanding concerns and escalate complaints to the Customer Service Manager when needed.

Job details

We are currently looking for a Customer Service Rep to join our amazing Store Support Centre team in Brampton. If you’ve ever had to contact a customer service centre, you know that the person on the other end of the email, chat, or phone can make a big difference in whether your experience turns from a negative to a positive. The customer experience is what sets EB Games apart from our competition and our Customer Service Reps contribute to this experience every day. They make a difference in our customers’ lives through email, live chats, and over the phone all while representing EB in a professional way. They use their tech savvy and problem-solving skills to answer questions and provide solutions, and our Bilingual Customer Service Reps even do all of this in both official languages! You’ll know that you’re successful in this role when you: Efficiently and effectively resolve customer complaints, Provide accurate and timely responses to customer inquiries, Take initiative to follow up on outstanding customer questions or concerns, and Escalate complaints/concerns to the Customer Service Manager as needed. Apply for this role if you: Can quickly build a rapport with someone over the phone or through a chat, Are passionate about technology and can answer questions about various systems and software, Have a strong work ethic and an eye for details, Thrive in a cooperative and collaborative team, Communicate effectively with various organizational levels, as well as internal and external customers, Manage your time well amid changing priorities, Easily learn new software. We offer the chance to be part of a great team that allows us to be the leading gaming and collectibles retailer in Canada. Being a hard-core gamer is not required but having a passion for customer service and success is. If this sounds like you, please submit an updated resume with your application today.

What you’ll do

Resolve customer complaints and provide accurate, timely responses to inquiries through email, live chat, and phone. Follow up on outstanding concerns and escalate complaints to the Customer Service Manager when needed.

Requirements

Applicants should communicate effectively, build rapport with customers, and demonstrate strong problem-solving, attention to detail, and time-management skills. They should be comfortable with technology, able to learn new software, and work collaboratively while adapting to changing priorities.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred
• Communication · Preferred
• Time management · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Complaint Resolution
• Customer Inquiry Handling
• Follow-Up
• Escalation
• Rapport Building
• Technology Savvy
• Problem-Solving
• Attention To Detail
• Teamwork
• Communication
• Time Management
• Adaptability
• Learning New Software

Job areas

• Customer Service & Support
• Retail