Customer Service Representative - 2-4 Month Contract

Job summary

The representative is responsible for managing the end-to-end customer order process, including manual and EDI purchase orders. They will also coordinate logistics, facilitate invoicing, and resolve transportation or customs issues while maintaining strong relationships with stakeholders.

Job details

Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic team with deeply ingrained values of respect, direct and open communication, quality and accountability, we’d love to have you join our team. Our Consumer Brands: two-bite® brand, include two bite-brownies®, Kimberley's Bakeshoppe™, Mason St. Bakehouse™ and The Worthy Crumb Pastry Co™ It’s an exciting time to be a part of the Give & Go team as we are growing rapidly and want you to become a part of our growth and extraordinarily bright future! Job Overview: Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives. Key Responsibilities: Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes The Recipe for Success: Completion of high school diploma or equivalent Minimum 1 years of customer service in an office environment Strong attention to detail and accuracy Exceptional time management and follow-up Excellent communication skills with the ability to summarize issues & provide solutions Understanding of Microsoft Office applications (Word, Excel, SharePoint) Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done Demonstrate a positive attitude and composure with a high level of professionalism Ability to work effectively independently, with management, and as part of a team to meet targets Excellent problem-solving skills with the ability to provide helpful solutions to customer issues What we can offer: As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something. Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged. Interested and qualified candidates are invited to apply directly. Give and Go is committed to providing equal employment opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation to participate in the recruitment process, please contact us at careers@giveandgo.com, citing "AODA" in the subject line, along with your request and contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted. Give and Go Candidate Privacy Policy

What you’ll do

The representative is responsible for managing the end-to-end customer order process, including manual and EDI purchase orders. They will also coordinate logistics, facilitate invoicing, and resolve transportation or customs issues while maintaining strong relationships with stakeholders.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of office-based customer service experience. Strong attention to detail, proficiency in Microsoft Office, and excellent communication and problem-solving skills are required.

Benefits

• Career growth opportunities
• Professional development

Listed skills

• Customer service · Preferred
• invoicing · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• SharePoint · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order entry
• EDI
• Invoicing
• Relationship management
• OS&D management
• Problem-solving
• Time management
• Communication
• Microsoft Office
• Word
• Excel
• SharePoint
• SOP documentation
• Attention to detail
• Knowledge Transfer
• Planning
• Management
• Problem Solving
• Detail Oriented
• Finance
• Accountability
• Sales
• Professionalism
• Customer Service
• Safety Assurance
• Positivity
• Time Management
• Energetic
• Composure
• Demand Planning
• Microsoft SharePoint
• Order Entry
• Order Processing

Job areas

• Customer Service & Support
• Manufacturing
• Logistics
• Food & Beverage
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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