Customer Service Representative - Bilingual- EN

Job summary

The representative acts as a resource for patients and medical facilities regarding policy coverage and coordinates the initial claims process. They also pre-approve medical tests and maintain accurate records of all interactions within the claims system.

Job details

Job Description Bilingual Customer Service Representative - Assistance Services $22.56/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English) Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you What does Global Excel offer you? Three weeks of vacation; An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as on - call doctors, an on -s ite Bistro , and much more ; A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness ; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

What you’ll do

The representative acts as a resource for patients and medical facilities regarding policy coverage and coordinates the initial claims process. They also pre-approve medical tests and maintain accurate records of all interactions within the claims system.

Requirements

Candidates must hold a college diploma or equivalent and possess strong bilingual skills in English and French. Experience in customer service, telecommunications, or claims assistance is required along with proficiency in Microsoft Office.

Benefits

• Health insurance • Dental insurance • Life insurance • Travel insurance • Retirement savings plan • On-call doctors • On-site bistro • Wellness program • On-site gym • Fitness classes • Discounts at local businesses • Lunch-and-learns • Financial assistance for education

Listed skills

• French · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• English
• French
• Telecommunications
• Claims assistance
• Communication skills
• Professionalism
• Computer skills
• Microsoft Office
• Internet
• Teamwork

Job areas

• Customer Service & Support
• Finance & Accounting
• Healthcare