Call Center Sales Specialist

Job summary

Engage prospective, existing, and lapsed donors to understand their needs and secure monthly donations while meeting individual and team targets. Track campaign results, contribute to team learning, resolve donor challenges, and develop creative strategies to achieve acquisition KPIs.

Job details

Full-time | In-Office | Toronto, ON, Canada About The Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team. If you're passionate about making a difference and have strong sales skills, this is your opportunity to join a growing call center as a Call Center Sales Specialist. Workwolf is recruiting this role on behalf of our client. Your Impact Your primary responsibility is to acquire a high volume of quality monthly donors for major charities across Canada and the United States. You'll engage in value-based selling, build relationships with potential and existing donors, and play a key role in the success of fundraising campaigns. Beyond hitting targets, you'll help empower communities by sharing their stories and transforming how Canadians think about charitable giving. Successful candidates are motivated to grow as sales professionals, cultivate positive relationships, and pursue advancement opportunities. What You'll Do Enthusiastically engage prospective, existing, and lapsed donors to understand their needs, tailor the offering, and acquire monthly donations to meet individual and team weekly targets. Participate and contribute in daily team huddles to build sales skills, support team learning, and refine tactics. Develop creative solutions to donor challenges including policy changes, technology issues, representative verification, and charity knowledge gaps. Execute against departmental donor acquisition strategy, track results, and develop creative new strategies with an entrepreneurial mindset to meet KPIs. What You Bring Experience: 1–2 years in a sales role as an individual contributor. Skills & Competencies Strong verbal communication and listening skills with natural charisma, social intelligence, and persuasiveness. Competitive drive and internal motivation to exceed targets from day one. Friendly, perseverant self-starter comfortable engaging a wide range of personalities on the phone. Bold problem-solver willing to take risks and think creatively under pressure. Team player who thrives in a results-oriented, supportive environment. Passion for making an impact. Proven understanding of the full sales cycle — rapport building, needs analysis, objection handling, and closing. Goal-oriented with a track record of meeting daily, weekly, and monthly targets. Technical Skills Digital literacy; comfortable juggling multiple online platforms and using soft-phone programs. Quick learner with new technologies and applications. What The Role Offers Competitive pay rate and generous bonus opportunity. Company-wide socials and milestone celebrations. Team nights and events. Paid sick days and Employee Assistance Programs, including mental health resources. Group auto and home insurance discounts. Perkopolis access — discounts at major attractions including the ROM, CNE, and Wonderland. Internal advancement opportunities and role development pathways. An open, inclusive, and diverse working environment. Additional Information Work Hours: 12:00 PM – 8:00 PM, Monday to Friday Any offer of employment will be subject to employment verification, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

What you’ll do

Engage prospective, existing, and lapsed donors to understand their needs and secure monthly donations while meeting individual and team targets. Track campaign results, contribute to team learning, resolve donor challenges, and develop creative strategies to achieve acquisition KPIs.

Requirements

Requires 1–2 years of individual-contributor sales experience and a demonstrated understanding of the full sales cycle, including rapport building, needs analysis, objection handling, and closing. Candidates should be persuasive, motivated, resilient, comfortable with digital platforms and soft-phone programs, and able to meet sales targets; they must also be legally entitled to work in Canada.

Benefits

• Bonus Opportunity
• Company Socials and Milestone Celebrations
• Team Nights and Events
• Paid Sick Days
• Employee Assistance Program
• Mental Health Resources
• Group Auto and Home Insurance Discounts
• Perkopolis Discounts
• Internal Advancement Opportunities
• Role Development Pathways

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Objection Handling · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Active Listening
• Persuasion
• Relationship Building
• Needs Analysis
• Objection Handling
• Closing
• Target Achievement
• Problem-Solving
• Creative Thinking
• Resilience
• Teamwork
• Digital Literacy
• Soft-Phone Software
• Donor Acquisition
• Value-Based Selling

Job areas

• Sales
• Customer Service & Support
• Social Services