Customer Service Representative

Job summary

The Customer Service Representative manages customer inquiries regarding service schedules and recycling while coordinating with operations and dispatch teams. They also support the sales, education, and billing departments to ensure efficient service delivery.

Job details

Sustainable waste management, Recycling Position: Customer Service Representative Organization: Recycling Alternative Location: fully on-site at the company's office near downtown Vancouver BC About Recycling Alternative Recycling Alternative is a Social Purpose business, passionate about reducing waste in our community and committed to ‘Transforming Our Wasteful Ways’. We work with our clients and customers to manage & reduce their waste through best practices program design, innovation, information, education, engagement, including service delivery excellence. Customer Service Representative Recycling Alternative (RA) provides recycling collection in Vancouver and the surrounding areas. This position will sit at the nexus of customer service and logistics, ensuring the operations respond to the service needs of the customers, and the operations team has all the required details to successfully service sites. This role works closely with other Customer Service Representatives and Account Managers within the customer service team, as well as Dispatchers and Operations staff. This role reports to the Lead Account Manager. As a Customer Service Representative, you'll often be the first voice a business or resident hears from Recycling Alternative — making you a key part of how we turn our mission of Transforming Our Wasteful Ways into a daily reality across the Lower Mainland. Tasks Respond to customer inquiries on service schedules, new service inquiries, general recycling questions, and other inquiries via phone and email. Support the operations team in resolving issues reported by drivers Supporting education and engagement sessions and the sales team Support accounting team in monthly billing cycle Data entry as required Knowledge & Skills Proficient computer & equipment skills Software experience: Google Suite; experience with CRMs preferred Customer service skills — confident speaking on the phone, in person, and over email Good understanding of data entry requirements and tasks Interest in recycling and sustainable waste management an asset Driving licence preferred but not required Soft Skills Creative problem-solving and Independent thinking Proactive & enthusiastic working style Professionalism, courteousness and strong service-based values Team player with a positive, collaborative attitude Highly effective and clear communicator Detail-oriented Working Conditions The position is permanent, full time 40 hours per week. Hourly rate of $23.00 Work location is the RA office at 457 Industrial Ave, Vancouver Work is primarily office-based, but may involve some customer visits out of the office Benefits Casual dress Company events Health benefits after 6 months Transit subsidy available after 3 month probation period / or Bike to work benefit To apply for this position, please send your resume along with a cover letter addressing why you would be a good fit for the position to jeff@recyclingalternative.com Please mention you saw this at GoodWork.ca.

What you’ll do

The Customer Service Representative manages customer inquiries regarding service schedules and recycling while coordinating with operations and dispatch teams. They also support the sales, education, and billing departments to ensure efficient service delivery.

Requirements

Candidates should possess strong computer skills, including proficiency with Google Suite and CRM software. Excellent communication skills and a proactive, collaborative attitude are essential for this role.

Benefits

• Casual dress • Company events • Health benefits • Transit subsidy • Bike to work benefit

Listed skills

• Google Suite · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Logistics · Preferred
• Data entry · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Google Suite
• CRM
• Problem-solving
• Communication
• Logistics
• Recycling
• Waste management
• Teamwork
• Professionalism
• Attention to detail

Job areas

• Customer Service & Support
• Environmental & Sustainability
• Logistics
• Administrative