Customer Service Representative ( Manufacturing)

Job summary

Manage customer inquiries, order processing, and inventory tracking while collaborating with sales and production teams. Ensure professional resolution of customer issues and maintain accurate records within the ERP system.

Job details

Amara Industries is a privately owned Canadian manufacturer with over 40 years of experience delivering innovative plastic products and manufacturing solutions across North America. As the company behind the trusted Gracious Living brand, we are proud of our heritage, our commitment to quality, and the strong relationships we have built with our customers, suppliers, and employees. With multiple manufacturing facilities and a dedicated team of skilled professionals, we serve a diverse range of industries while continuing to grow through innovation, operational excellence, and customer-focused solutions. Gracious Living remains one of our most recognized brands, while Amara Industries represents the people, expertise, and manufacturing capabilities that drive our continued success. Our employees are an important part of our success. We are committed to maintaining a safe and respectful workplace where teamwork, ownership, and continuous improvement are valued. We believe in recognizing the contributions of our people and creating opportunities for employees to build their skills and grow with the company. At Amara Industries, we are proud of our history, the products we create, and the people who make it possible. Established in 1980, Gracious Living Corporation is a leading Canadian manufacturer of Patio Furniture and Storage Products located in Woodbridge, Ontario. Gracious Living’s commitment to excellence in offering timeless design and quality construction is proudly reflected with internationally familiar brands. Our products are manufactured and distributed throughout Canada, the USA, and Europe, and sold throughout over 12,000 North American major retail outlets. Our people are fundamental to our success. We value our dedicated employees, who are committed to safety, quality and customer service ensuring our continued growth and success. Building strong, transparent and long-lasting relationships with our employees, customers and suppliers is our backbone. What you will do: * Manage all aspects of customer service, including answering inquiries, problem-solving, interfacing with the Sales Team, and collaborating with Sales Representatives and Account Managers for Canada and USA * Take responsibility and accountability for effectively managing assigned retail accounts. * Ensure all customer and sales representative inquiries and follow-up communications are handled accurately, professionally, and in a timely manner. * Respond to customer inquiries, special requests, and complaints promptly and professionally, ensuring effective resolution and customer satisfaction. * Perform order entry, pricing verification, inventory checks, and all related follow-up activities. * Ensure the accuracy of sales orders and follow up daily on the receipt of finished goods from production to maintain accurate inventory levels. * Work closely with the distribution team to plan and prepare future shipments whenever possible, minimizing last-minute shipping requirements. * Monitor order status from entry through delivery, proactively communicating updates, delays, or changes to customers and internal teams. * Maintain accurate customer records, pricing agreements, and order documentation within the ERP system. * Coordinate with production planning to align customer demand with manufacturing schedules and capacity. * Collaborate with internal departments to identify and implement improvements to internal systems, processes, and workflows. * Communicate and work effectively with administrative, warehouse, and production teams to ensure seamless order fulfillment and customer satisfaction. * Assist in training new and existing staff on product knowledge and customer service processes to ensure efficient and consistent customer support. The right candidate will have/be: Education: Post-Secondary Education * Effective oral and written communication skills. * Minimum 3 years experience in a customer service environment, preferably in a manufacturing and/or distribution environment. * Self-starter, innovative and able to work in an extremely fast paced environment. * Able to make sound decisions and judgment calls. * Excellent organization skills. * Must be able to multi-task and be detail oriented. * Proficient in Microsoft Office. * Must have own reliable transportation. What’s in it for you? * Extended health and dental benefits * RRSP/ DPSP Matching program * Employee Assistance Program * Onsite parking Amara Industries is an Equal Opportunity Employer. We are committed to creating a safe environment for all employees equally. We adhere to all guidelines set forth in the OHSA and the AODA and focus on inclusivity in all of our employment practices. If you need assistance or an accommodation due to a disability, please let us know at the time of application.

What you’ll do

Manage customer inquiries, order processing, and inventory tracking while collaborating with sales and production teams. Ensure professional resolution of customer issues and maintain accurate records within the ERP system.

Requirements

Requires post-secondary education and a minimum of 3 years of experience in a customer service, manufacturing, or distribution environment. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the ability to work in a fast-paced setting.

Benefits

• Extended health and dental benefits • RRSP/DPSP matching program • Employee assistance program • Onsite parking

Listed skills

• Time management · Preferred
• Production Planning · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Detail-oriented · Preferred
• Account Management · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order entry
• Pricing verification
• Inventory management
• Problem-solving
• Communication skills
• Microsoft Office
• Time management
• Detail oriented
• Multi-tasking
• Relationship management
• Logistics coordination
• Production planning
• Training
• Data entry
• Account management
• Product Knowledge
• Self-Starter
• Accountability
• Workflow Management
• Organizational Skills
• Order Entry
• Production Planning
• Customer Support
• Customer Service
• Communication
• Continuous Improvement Process
• Customer Demand Planning
• Employee Assistance Programs
• Sales
• Finished Good
• Order Fulfillment Management
• Warehousing
• Innovation
• Inventory Control
• Problem Solving
• Multitasking
• Operational Excellence
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Logistics
• Sales
• Administrative
• Manufacturing Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives