CUSTOMER SERVICE REPRESENTATIVE (CSR) - Burnaby, BC

JOB POSTING: Graybar British Columbia www.graybarcanada.com CUSTOMER SERVICE REPRESENTATIVE (CSR) Department / Location: Burnaby, British Columbia Hiring Manager: Kevin Podmore Summary: The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals. Major Responsibilities: • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base. • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. • Handle written correspondence received from and sent to customers in a timely manner. • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution. • Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner. • Provide customer feedback to the Branch Manager in a timely fashion. • Participate in training sessions, trade shows, branch meetings and sales meetings as requested. • Keep management informed of local competition and market conditions. • Track stock out items and recommend new stock items. • Deal with product related problems such as defective products, the return of products and warranty situations. • Other duties may be assigned as needed. Preferred Skills & Experience: • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset. • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers. • One to three years of related sales experience considered an asset. • Must exhibit excellent time management and organizational skills. • Possess strong relationship building skills to cultivate and develop customer loyalty. • Ability to work with all levels of employees and management, both internally and externally. • Strong customer service and troubleshooting skills. • Exceptional conflict resolution, negotiation and objection handling skills. • Basic Electrical and Mathematical skills. • Excellent spoken and written communication skills. • Must demonstrate honesty and integrity. • Willingness to gain technical knowledge by attending educational workshops and reviewing publications. • Willingness to go the extra mile. • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint. This is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships of the position.

The role involves proactively managing customer needs through inside sales and providing high-quality customer care to meet revenue goals. Key duties include handling order entry, pricing, billing, and coordinating technical support for clients.

Candidates should have a minimum of a high school diploma, with a technical background or post-secondary education preferred. One to three years of related sales experience and proficiency in Microsoft Office are considered assets.

• Time managementPreferred
• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales
• Order Entry
• Conflict Resolution
• Negotiation
• Relationship Building
• Time Management
• Troubleshooting
• Microsoft Office
• Technical Support
• Objection Handling
• Communication Skills

• Customer Service & Support
• Sales
• Administrative

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available