Customer Service Representative / Inside Sales

Job summary

The role involves providing excellent customer service, managing order entries, and maintaining accurate customer databases. Additionally, the representative will support sales activities, handle product inquiries, and conduct outbound calls to promote company products.

Job details

[https://44109170.hs-sites.com/hubfs/CCR-Banner.png] We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Continental Chain & Rigging branch located in Edmonton, AB. Our ideal candidate will represent Continental Chain & Rigging with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction. We offer a comprehensive compensation and benefits package that includes: * Competitive salaries plus bonuses * Generous RRSP matching program 5% (after one year) * Full health and dental benefits (shared costs) * Great schedule-Monday to Friday 8-5 * Personal & Professional Development Opportunities * Fun & engaging working environment * Free parking Principle Responsibilities * Provides excellent customer service and promotes a positive experience to CCR’ prospective customers and current customers. * Enters all orders in a timely manner and communicates the information to the respective personnel. * Maintains an accurate database – update customer information as required. * Supports ongoing sales support activities, such as quotations, follow-up quotations etc. * Assists customers with product information and other inquiries. * Proactively contacts the customer to promote CCR’ products and services to meet/exceed daily outbound call goals. * Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules. * Client service via telephone, in-person and electronic communications. * Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence. Required knowledge and training * High school diploma or equivalent required. * Minimum 1-2 years of sales experience. * Excellent verbal and written communication skills. * Strong analytical, problem-solving and negotiation skills. * Must be organized and able to prioritize and manage multiple tasks. * Energetic and enthusiastic attitude. * Driven to reach sales goals and learn new skills. * Strong organizational and time management skills. * Must be currently living in the area The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service. Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment.

What you’ll do

The role involves providing excellent customer service, managing order entries, and maintaining accurate customer databases. Additionally, the representative will support sales activities, handle product inquiries, and conduct outbound calls to promote company products.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of sales experience. Strong communication, organizational, and problem-solving skills are essential for success in this position.

Benefits

• Competitive salaries • Bonuses • RRSP matching program • Health benefits • Dental benefits • Personal and professional development opportunities • Free parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Order entry
• Database management
• Sales support
• Quotation preparation
• Product information
• Outbound calling
• Communication skills
• Analytical skills
• Problem-solving
• Negotiation
• Organization
• Time management
• Interpersonal skills
• Inside Sales
• Outbound Calls
• Sales Support
• Continuous Development
• Energetic
• Positivity
• Customer Service
• Communication
• Sales
• Leadership
• Problem Solving
• Material Handling
• Quotations
• Time Management
• Prioritization
• Enthusiasm

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Administrative
• Inside Sales and Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives