British Columbia Work@Home Customer Service Representative

Job summary

Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience! HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We u…

Job details

Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience! HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.

What you’ll do

As a Customer Relations Associate, you will handle customer billing inquiries and address concerns while delivering an exceptional customer experience. You will also identify the unique needs of each customer and take payments.

Requirements

The job requires the ability to exercise emotional intelligence and improve the overall customer experience. Training will be provided to help you become an expert in the field.

Listed skills

• Customer service · Preferred
• collaborative · Preferred
• Recruitment · Preferred
• Training · Preferred
• Process · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Billing · Preferred
• positive · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Emotional Intelligence
• Billing Inquiries
• Problem Solving