Office Administrator/Customer Service Representative

Job summary

The role involves managing front desk operations, including answering phones, collecting payments, and maintaining customer databases. You will also collaborate across departments to ensure customer inquiries are handled professionally and efficiently.

Job details

Hi-Tech Cabinets & Closets Calgary, AB We are searching for a member to add to our close-knit team of individuals in Customer Service in Calgary, AB. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Hi-Tech Cabinets & Closets. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: * Answering phone calls/collecting payments * Maintaining customer database and input of information into computer * Effectively collaborating across departments to ensure all internal and external customer needs are met. * Working with Customers professionally on all inquiries * Building strong working relationships with customers Required Qualifications/Skills * Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task * Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers * Obsessive focus on timelines, deliverables and client satisfaction * Enthusiastic about learning new skills and software systems * Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Calgary, AB with a Monday to Friday schedule. Hours are: Monday – Friday 8:00 AM to 5:00 PM Saturday - (currently closed, but subject to change) If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

What you’ll do

The role involves managing front desk operations, including answering phones, collecting payments, and maintaining customer databases. You will also collaborate across departments to ensure customer inquiries are handled professionally and efficiently.

Requirements

Candidates must be detail-oriented, organized, and capable of multi-tasking in a fast-paced environment. Proficiency with computers, spreadsheets, and a strong customer-service mindset are required.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Communication
• Scheduling
• Multi-tasking
• Organization
• Analytical skills
• Spreadsheets
• Computer literacy
• Problem solving
• Collaboration
• Attention to detail
• Professionalism

Job areas

• Administrative
• Customer Service & Support

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